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Street-Level Bureaucracy Research Conference
The interplay between policy reforms, governance and street-level practices and the implications for the assistance-seeking citizens
Copenhagen 11st – 13th of June 2019
SAB - Department of Sociology and Social Work
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Program Tuesday 11
thTime Activity
13:00 - 14.00 Registration Room: Hall
Coffee/tea and refreshments will be served
Address: A.C. Meyers Vænge 15
14:00-14.15 Welcome Room: Auditorium 14:15 – 15:00
15:00-15.30
Key note: Bernardo Zacka, Massachusetts Institute of Technology Room: Auditorium
Based on his recent work “When the State Meets the Street” Q & A
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Program Wednesday 12
thTime Activity
09:00 -10:30 Paper Session 1 - parallel sessions
Stream 1: Conference hall 1.001 Stream 2: Room 2.0.028
Chair: Sharon Wright
Pedersen, Eirin, Eric Breit & Cathrine Egeland (Oslo Metropolitan University): Between
production and innovation - The role of front-line professionals in local innovation in NAV.
Brauer, John (Örebro universitet): Social
representations of unemployment and activation work among street-level bureaucrats.
Kongsgaard, Leif Tøfting (Væksthuset Research Center): Critical reflections at the frontline.
Chair: Gitte Sommer Harrits
Olesen, Søren Peter (Aalborg University):
Negotiation and Persuasive Devices in Street-Level Practice - Two Contrasting Talks at a Danish Job-center.
Osiander, Christopher & Martin Dietz (The Institute for Employment Research):
Labour Market Integration of Refugees: What Affects Caseworkers’ Strategies?
Piippo, Sisko, Marianne Notko & Marita Husso (University of Eastern Finland):
Working with domestic violence:
interprofessional cooperation among social and health care professionals and police.
10:30 -11:00 Short Break Room: outside Conference hall 1.001
Coffee/tea and refreshment will be served
4 11:00 -12:30 Paper Session 2 - parallel sessions
Stream 1: Conference hall 1.001 Stream 2: Room 2.0.028 Stream 3: Room 2.1.042
Chair: Dorte Caswell
McGann, Michael, Siobhan O’Sullivan & Mark Considine (University of Melbourne): The
category game and its impacts on street-level workers and job seekers: An Australian casestudy.
Matarese, Maureen (City University of New York): Constructing policy on the clock: How
benchmarks shape social interaction in social welfare.
Stray, Karianne Nyheim & Thomassen, O.J (USN School of Business): Frontline workers
coping with performance management.
Chair: Flemming Larsen
Alecu, Andrea (Oslo Metropolitan University):
The role of street-level bureaucrats’ attitudes in sanctioning practice in the Norwegian Labor and Welfare administration.
Sadeghi, Talieh (Oslo Metropolitan University):.
Social workers dedication in an activation work context.
Kaufman, James (University of Sheffield):
Intensity, Moderation, and the Pressures of Expectation: Calculation and Coercion in the Street-level Practice of Behavioral Conditionality.
Chair: Michael Lipsky
Paraciani, Rebecca & Kim Loyens (The University of Bologna): Deciding whether
labour exploitation is severe. An
international comparative vignette study in Italy, the Netherlands, and Belgium.
Leibetseder, Bettina (Landshut University of Applied Sciences): They do what they
must: Caseworker at the Public Employment Service in Vienna.
Breidahl, Karen, Flemming Larsen(Aalborg University), Eric Breit & Knut Fossetøl (Oslo Metropolitan University) : How to
make integrated and co-produced social- and employment services possible in public street-level organisations? Lessons from Norway and Denmark.
12:30 –13:30 Lunch Break Room: outside Conference hall 1.001
Lunch will be served
5 13:30-15:00 Paper Session 3 - parallel sessions
Stream 1: Conference hall 1.001 Stream 2: Room 2.0.028 Chair: Rik van Berkel
Hollertz, Katarina & Kerstin Jacobsson (University of Gothenburg): The Role of
Teamwork in a Welfare State Bureaucracy: Performativity, Commitment and Control in the Swedish Social Insurance Agency.
Bennet, Hayley (University of Edinburgh):
“We have to do something!” Street-level
collaborations to mitigate benefit
sanctioning in Scotland.
Considine, Mark (The University of Melbourne): The Choice Factor in Policy
Designs: Street-level Issues, Dilemmas and Ways Forward.
Chair: Sharon Wright
Lundemark, Maja (Aalborg University): Empowering collaboration within a Danish workfare paradigm: a challenge in social work research.
Magnussen, Siv & Rolf Rønning (Inland Norway University of Applied Sciences): Co-creation of
value in public services: The need for an integration of ressources.
Wollter, Filip & Lars Oscarsson (Ersta Sköndal Bräcke University College): Treatment planning
in public social casework – a street-level response to policy pluralism.
15:00-15.30
15.30-17.00
Break
Coffee/tea and refreshments will be served Room: outside Conference hall 1.001
Address: A.C. Meyers Vænge 15
Open session: Room: Auditorium Presentation of findings in the Danish LISES project (by Flemming Larsen & Dorte Caswell) and dialogue with the international advisory board: Michael Lipsky, Evelyn Brodkin, Rik van Berkel, Sharon Wright & Mark Considine
(https://lisessite.files.wordpress.com/2016/08/lises-project-description.pdf)
17.25 Option: Joint departure with a harbor boat to the conference dinner Meeting place: Hall
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18:30- Conference Dinner
At restaurant “Søren K”, The Black Diamond (The Royal Library) Address: Søren Kierkegaards Plads 1, 1016 Copenhagen
Preliminary program Thursday 13
thTime Activity
10:00 – 12.00 Paper Sessions 4 - parallel sessions
Stream 1: Conference hall 1.001 Stream 2: Room 2.0.028 Stream 3: Room 2.1.042
Chair: Maja Lundemark
Madsen, Mikkel Bo, Anette Skals, Jonas K. Ørnbøll & Susanne T. Hvistendal
(Metropolitan University College): Professional
competency processes among street-Level bureaucrats going through Radical Governance Regime Transformations: A longitudinal case study among employment professionals in Denmark.
Leonardi, Daniela (University of Milano Bicocca): In the relationship we put the skills,
but we also put our way of being’. Professional discretion in the homeless services.
van der Aa, Paul & Rik van Berkel (Rotterdam University of Applied Sciences): The contested
meaning of ‘professional activation’ in the Netherlands.
Chair: Maureen Matarese
Bakkeli, Vidar (Oslo Metropolitan University):
Integrating activation and mental health services. Implementation and professional practices in an evidence-based model.
Szücs, Stefan, Staffan Höjer (University of Gothenburg), Andreas Liljegren & Johan Berlin (University West): Coping with Citizens and
Stress: Interaction Strategies during Public Service Delivery within Health Care, the Police, and Social Work.
Stray, Karianne & Thomassen O.J. (USN School of Business). Exploring the contemporary
discourse of health within the Norwegian activation policies.
Kjeldsen, Lena & Finn Amby (VIA University College): Furthering employment for people with
Chair: Evelyn Brodkin
Lotta, Gabriela (Sao Paulo School of Business Administration), Marie
Østergaard (Aalborg University) & Roberto Pires (Institute for Applied Economic Research): The double role of street-level
bureaucrats in categorizing needs of service provision.
Gångare, Emma-Lisa (Gothenburg
University): Street-level organizations and
wicked problems.
Eiro, Flávio (Radboud University): The
vicious cycle in the Bolsa Família Program’s implementation: discretionality and the challenge of social rights consolidation in Brazil.
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Saltkjel(Oslo Metropolitan University):
Meta-narratives in research on service integration for workforce inclusion: A systematic review.
mobility impairments through integrated services.
Adamu, Nenadi (University of Bedfordshire): Young People in the
Informal Economy
12: - 13:00 Lunch Break Room: outside Conference hall 1.001Lunch will be served
Address: A.C. Meyers Vænge 15
13:00 - 14:30 Paper Sessions 5 - parallel sessions Stream 1: Conference hall 1.001 Stream 2: Room 2.0.028
Chair: Mark Considine
Gjersøe, Heidi & Anne Strand (VID Specialised University and Fafo Research Institute):
Between employment needs and client needs – Tackling a new role for the street-level
organization.
Saruis, Tatiana (University of Modena) & Dario Raspanti and Reggio Emilia (University of Florence): The reversed asymmetry. The
relationship between public employment services' frontline workers and employers as voluntary clients.
Braun, Thorsten & Edda Luth (VIA University College): Municipal implementation of
unemployment policy – cooperation with employers and businesses.
Chair: Søren Peter Olesen
Hansen, Helle Cathrine (VID Specialized University): A pendulum swing in Norwegian
activation policy - what does it look like from the street level?
Girardi, Silvia (Luxembourg Institute of Socio-Economic Research): Social workers’ practices in
response to the tensions arising in shaping the activation of social assistance beneficiaries: The case of Luxembourg.
Løberg, Ida Bring (Oslo Metropolitan University): Digital Decision-Making:
Experiences with Semi-Automation in the Norwegian Labour and Welfare Administration (NAV).
14.30-15.00 Break
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15:00-16.00 Panel Session chaired by Professor Michael Lipsky, Georgetown University Room: Auditorium Panel participants: Mark Considine, Evelyn Brodkin, Sharon Wright
Theme for the panel: reflexions on the field of street level bureaucracy research – where are we going?
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