Styrning och kontroll inom Diakonia

STYRELSEN FÖR INTERNATIONELLT UTVECKLINGSSAMARBETE Avdelningen för samverkan med enskilda organisationer och humanitärt bistånd

SYSTEMREVISION 1999:1

Styrning och kontroll

inom Diakonia

Systemrevision 1999:1 Styrning och kontroll inom Diakonia, dec 1998

STYRELSEN FÖR INTERNATIONELLT UTVECKLINGSSAMARBETE

Avdelningen för samverkan med enskilda organisationer och humanitärt bistånd (SEKA) ISSN 1403-9389

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• Diakonia har tillfredsställande rutiner för att kunna styra sin verksamhet. Vår bedömning grundas bl a på att:

– Diakonia har gemensamma värderingar som förmedlas till alla medarbetare. En gemensam kultur är en grundförutsättning för en långsiktigt stabil organisation.

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Kartläggningen av Diakonias huvudprocesser genomfördes tillsammans med 10 medarbetare från Diakonia. Vid två tillfällen kartlades såväl huvudprocesser som delprocesser. Processkartorna redovisas i bilaga 3.

Två huvudprocesser urskiljdes: Biståndsförmedlingsprocessen (kallad ”Matchningsprocessen”) och Opinionsbildningsprocessen.

Resultatet av Matchningsprocessen har använts som underlag för vår genom-gång och analys av Diakonias verksamhetsstyrning. Opinionsbildnings-processen visade sig inte vara relevant för denna granskning.

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Under en vecka i oktober 1998 har verksamheten vid ett av Diakonia utvalt regionkontor (Asienkontoret i Thailand), granskats särskilt ingående. Vid granskningen gjordes en genomgång av regionkontorets administration och redovisning, intervjuer med koordinator för kontoret och med samtliga hand-läggare, samt en selektiv djupgranskning av sju utvalda projekt. Vidare gjordes en intervju med företrädare för en av regionkontorets samarbetspartner, Dapa, vilket är den organisation kontoret arbetat längst med.

Granskningen av regionkontoret genomfördes av Per Ängmo och Hans Törnqvist. Såsom observatör deltog Annika Larnholt från SEKA. Vid granskningen medverkade Leif Newman från Diakonias huvudkontor.

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Kapitel Huvudprocess Delprocess

6.1 Omvärldsbevakning 1. Identifiera bistånd 1.1 Analysera omvärld

1.2 Fastställa strategier (regionala) 1.3 Dokumentera, skriva riktlinjer 6.2 Samarbete med partners 2. Besluta om programstöd

3.Leverera stöd (program/projekt)

2.1 Identifiera strategiska partners 2.2 Besluta program/projekt/partners 3.1 Ingå avtal med partners

3.3 Kontakta partner (avveckling) 6.3 Kompetens- och

organisationsutveckling

3. Leverera stöd (program/projekt) 3.2 Kontakt med partners (kompetensutveckling) 3.4 Underlätta och genomföra

erfarenhetsutbyte 6.4 Uppföljning och

rapportering – Diakonias verksamhet

3. Leverera stöd (program/projekt) 3.3 Följa upp verksamhet och ekonomi

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