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How can Knowledge Management be integrated into the Culture of Organizations – The Case of Investment Brokers
Author :
Sandria Elizabeth Grant – 620319 P223
Supervisor:
Eva Wittbom
Master’s Thesis in Business Administration, MBA Programme
August 16, 2010
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Abstract
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Objectives
Methods
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Major Findings
Key Terms
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Acknowledgements
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Table of Contents
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List of Tables and Figures
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Glossary/Acronyms
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CHAPTER 1 - INTRODUCTION
1.1Motivation
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1.1 Purpose and Scope of the Problem
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1.2 Limitations
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Chapter 2 – Literature Review
2.1 Knowledge Management and its Importance in Organizations
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2.1.1 Explicit vs. Tacit Knowledge
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2.1.2 Levels of Knowledge
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2.2 Organizational Culture and Its Manifestation in Organizations
2.2.1 Organizational Culture
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2.2.2 Types of Culture
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2.2.3 Components of Culture
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2.2.4 The Importance of Culture
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2.3 The Integration of KM and Culture
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Chapter 3 – Methodology
3.1 Research Strategy
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3.2 Data Collection
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3.3 Research Design
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3.4 Analyzing the Case Study Evidence
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Chapter 4 – Case Description and Analyses
4.1 Background of the Company under review
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4.2 The dominant level of knowledge at Investment Brokers
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Chapter 5 – Analyses of KM and OC at Investment Brokers
5.1 Analysis of KM
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5.2 Internet-based Activities at Investment Brokers
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5.3 Analysis of Organizational Culture at Investment Brokers
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5.3.1. The dominant culture at Investment Brokers
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5.3.2. Changes proposed by Respondents
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5.4 Integration of KM into Organizational Culture
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Chapter 6 – Conclusions
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6.1Recommendations
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References:
Books :
Journals :
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APPENDIX A - Investment Brokers Proposed Organizational Chart
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APPENDIX B - Day-In-a-day Guidelines
# Activity Deadline
1 Daily 30 Minutes Treasury Meeting. Placement and general funds management. 8:30 a.m.
2 Maturing of KRY$ System – JD & USD Liability and Asset 9:00 a.m.
3 Checking of Product Summary for the previous day’s work 10:00 a.m.
4 Transactions for current day - receipts and disbursements (receipts and disbursements for next day to commence at 11:31 a.m. each day)
11:30 a.m.
5 Bearer leaving for daily banking transactions from Head Office (Monday – Thursday).
(Fridays 10:30 a.m.)
11:00 a.m.
6 Posting of all Client’s transactions to KRY$. 12:30 p.m.
7 Submission of Cashier’s Reports and cheque disbursement listings to Head Office. 1:00 p.m.
8 Lodgment of funds to Bank Account. 2:00 p.m.
9 Submission of all early maturities, along with vouchers for placements transferred between bank accounts.
2:00 p.m.
10 Return of early maturity cheque vouchers for posting of withdrawals. 2:30 p.m.
11 Verification that lodgements are received by bank. 2:30 p.m.
12 Obtaining lodgment details from all bank accounts, electronically 2:45 pm
13 Updating of Cash Book/General Ledger 3:30 p.m.
14 Posting of all transactions to the General Ledger 3:30 p.m.
15 Completion of posting of all withdrawals/cheques. 3:30 p.m.
16 Submission of Cashier’s Reports to CAO for verification (inclusive of confirmation that funds are deposited in bank)
3:30 p.m.
17 Submission of “Exception Report” for action. (This should only be necessary in very special cases.)
4:00 p.m.
18 Receipt of confirmation from dealers for current day’s transactions, and updating of KRY$ asset.
4:00 p.m.
19 Mass Rolling KRY$ System. 4:30 p.m.
