TRITA-STH REPORT 2014:6 ISSN 1653-3836
ISRN/KTH/STH/2014:6-SE ISBN 978-91-7595-417-2
The adoption of
Ergonomic Innovations for Injury Prevention
Examples from the building construction and health care industries
BO GLIMSKÄR
DOCTORAL THESIS IN TECHNOLOGY AND HEALTH STOCKHOLM, SWEDEN 2014
KTH ROYAL INSTITUTE OF TECHNOLOGY
SCHOOL OF TECHNOLOGY AND HEALTH
www.kth.se
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AcademicdissertationwhichwithpermissionfromtheRoyalInstituteofTechnologyinStockholmis
presentedforpublicexaminationfortheDegreeofDoctorinTechnologyandHealth,Injury
Prevention;Friday,January30,2015,13:00inroom7093,Marinensväg30Haninge.
TRITASTHReport2014:6
ISSN1653Ͳ3836
ISRN/KTH/STH/2014:6ͲSE
ISBN978Ͳ91Ͳ7595Ͳ417Ͳ2
©BoGlimskär,December2014
Abstract
Agoodworkenvironmentisimportantfortheindividual,forindustryandforsociety.Thework
environmentresearchhas,predominantly,targetedidentificationofproblemsandthemeasurement
ofthesizeoftheseproblems.
Innovationstoreducetheincidenceofmusculoskeletaldisorder,MSD,havebeenintroducedin
differentbranchesofindustry,butwithlimitedsuccess.
Fewoftheergonomicinnovationsdevelopedforthebuildingandconstructionindustryhavereached
asufficientlevelofadoption.Ergonomicinnovationsinthehealthcaresectorareofanincremental
characterandseemtohavesimilarproblemsofadoptionastheonesinthebuildingand
constructionindustry.
Threeexamplesofergonomicinnovationareexaminedinthethesis:
x agluespreaderforfloorlayers
x afourͲwheelwalkerwithaliftingdevice
x asonographer’sscanningsupportdevice
Thestudiesshowthatanergonomicinnovationisnotadoptedforpreventionofoccupationalinjury
unlesstheinnovationalsohasotherrelativeadvantagesapartfromtheergonomicones.Forthe
groupwhoalreadyhassustainedaninjury,itisenoughthattheergonomicproblemsaresolved,
whiletheother,symptomͲfreegroup,requiresotheradvantagesinordertoadopttheinnovation;
increasedproductioneconomyseemstobethemostprominentpotentialadvantage.
Keywords:Ergonomics,musculoskeletaldisorders,ergonomicinnovation,adoption,fourͲwheel
walker,liftingdevice,sonographersupport,floorlaying.
Sammanfattning
Engodarbetsmiljöärviktigtförindividen,förnäringslivetochförsamhället.Den
arbetsmiljöforskningsomhittillsbedrivitsharfrämstvaritinriktadpåattidentifieraproblemoch
mätastorlekenavdessa.
Innovationerförattminskaförekomstenavbelastningsbesvär,MSD,harinförtsiolikabranscher,
menmedbegränsadframgång.
Fåavdeergonomiskainnovationersomutvecklatsförbyggbranschenharnåttentillräcklignivåav
adoption.ErgonomiskainnovationerinomhälsoͲochsjukvårdenäraveninkrementellkaraktäroch
verkarhaliknandeproblemmedadoptionsomdeibyggbranschen.
Treexempelpåergonomiskinnovationerharundersöktsiavhandlingen:
•enlimspridareförgolvläggare
•enrullatorförseddmedenlyftanordning
•enrobotsomhjälpmedelvidultraljudsundersökningar
Studiernavisarattenergonomiskinnovationinteanvändsiförebyggandesyfteominteinnovationen
ävenharandrarelativafördelarförutomdeergonomiska.Fördengruppsomredanharenskada,är
dettillräckligtattdeergonomiskaproblemenlöses,medansymtomfria,kräverandrafördelarföratt
adopterainnovationen.Enförbättraproduktionsekonomitycksvaradenmestframträdanderelativa
fördelenföradoption.
Sökord:Ergonomi,muskuloskeletalabesvär,ergonomiskinnovation,adoption,rullator,ultraljuds
robot,golvläggning.
Acknowledgements
Intheearly80'sabunchofhappyenthusiastsstartedtheByggergonomilab(Bel)atKTHwiththegoal
ofcreatingabetterworkingenvironmentfortheconstructionworkers.Iwasoneofthesehappy
guys(yes,itwasjustguys).Iwanttothankmycolleaguesfromthattime,noonementionedandno
oneforgotten,youhaveinspiredmetothisThesis.
Ergonomicsthenwasavirtuallyunknownconceptintheconstructionindustry.Bel’sworkresultedin
alargenumberofnewproductsandprocesseswithreducedworkloadsasaresult.However,there
arestillworkloadproblemsintheconstructionindustry,thishasgotmethinkingaboutwhether
therewerefactorsthatwemissed.Hopefully,thisthesisprovidesasteponthewaytoananswerto
whytheindustrystillhasproblems.
WhenIreturnedtotheacademicenvironmentabout5yearsago,Iexperiencedthesame
enthusiasmatCHB,wherethegoalwastocreateopportunitiesforlifelonglivinginyourown
apartment.Todesigntheresidence,developmeansandconditionstocontinuelivingat"home"for
aslongaspossible,Isawthatasachallenge.Inthiswork,IwouldparticularlyliketothankJenny
Hjalmarsson,acoͲworkerinthreeofmystudies,forhercooperationandmutualsupportwhenwe
thoughttheoutsideworldwasunfair.
AspecialthankstoToreJLarsson,mysupervisor,forpushingmeandgivingthesupportneededfor
thisThesis.Asummaryof30yearsindevelopingergonomicinnovations.
StockholmDecember2014
BoGlimskär
Listofpublications
I. Glimskär,B.,Lundberg,S.,Barrierstoadoptionofergonomicinnovationsintheconstruction
industry.ErgonomicsinDesign:QuarterlyofHumanFactorsApplications2013,21:26
II. Hjalmarson,J.,Glimskär,B.,Gettingupfromthefloor–Olderpeoples’abilitiesand
experiences.SubmittedtoGeriatricRehabilitation2014.
III. Glimskär,B.,Hjalmarson,J.,Lundberg,S.,Larsson,T.J.(2013)Awalkerusedasalifting
device.DisabilityandRehabilitationAssistiveTechnology,onlinehttp://
informahealthcare.com/idt
IV. Glimskär,B.,Hjalmarson,J.,(2013)Atestofawalkerequippedwithaliftingdevice.Assistive
TechnologyResearchSeries,33,3Ͳ9.
V. Glimskär,B.TheAdoptionofErgonomicInnovationsforInjuryPrevention–Sonographer’s
scanningsupportdevice.SubmittedtoErgonomicsinDesignJanuary2015.
Authorcontributions
I. Theauthorperformedthestudy,analyzedthedataandcompiledthepaper.S.Lundberg
supervisedtheauthor.
II. J.Hjalmarsonandtheauthorperformedthestudy,analyzedthedataandcompiledthe
paper.
III. TheauthorandJ.Hjalmarsonperformedthestudy,analyzedthedataandcompiledthe
paper.T.J.LarssonandS.Lundbergsupervisedthework.
IV. TheauthorandJ.Hjalmarsonperformedthestudy,analyzedthedataandcompiledthe
paper.
V. Theauthorperformedthestudy,analyzedthedataandcompiledthepaper.
Contents
Abstract
Sammanfattning
Acknowledgements
Listofpublications
Authorcontributions
1 Introduction...8
1.1 Problemstatement...8
1.2 Theoreticalframework...11
1.2.1 Theadoptionprocess–innovationdiffusion...12
1.2.2 Rateofadoption...13
1.2.3 Motivationandhealthbehavior...14
2 Scopeofthestudy...16
3 Methodsandmaterial...16
3.1 Productinnovationsandstudies...16
3.2 Study1...18
3.3 Study2&3...19
3.3.1 Participants...19
3.3.2 Observationstudy–testscenario...20
3.3.3 Datacollection...20
3.4 Study4...20
3.5 Study5...21
4 Results...22
4.1 Study1–GlueSpreader...22
4.1.1 Degreeofadoption...24
4.2 Study2,3–Liftingwalker...25
4.2.1 Step1&2–Discover&Translate...25
4.2.2 Conceptgeneration...26
4.2.3 Prototype...27
4.2.4 Degreeofadoption...29
4.3 Study4–Theliftingwalkeratwork...29
4.3.2 Degreeofadoption...31
4.4 Study5–Sonographer’sscanningsupportdevice...32
4.4.1 Theergonomicinnovation,Medirob...33
4.4.2 ReasonsfornotadoptingtheergonomicinnovationMedirob...34
4.4.3 Degreeofadoption...36
5 Discussion...37
5.1 Methodologicalconsideration...40
6 Conclusion...41
7 References...41
1 Introduction
Inordertounderstandwhyitissohardtomakepeople,companiesandorganizationsadoptanduse
ergonomicinnovationsforinjuryprevention,thisthesisseekstoinvestigatethefactorsgoverning
adoption.Thismeansthattheanswerstoquestionshavebeensoughtwithinalargenumberof
theoreticalareasrelatedtoinnovation,adoption,management,motivationalpsychology,health
behaviorandergonomics.
Fromthiscomplexanddiversetheoreticalenvironment,referenceshavebeenpickedtofindsupport
forthehypothesesofthethesis,whichimpliesthatthedifferenttheoreticalsubjectareashavebeen
farfromexhaustivelycovered.
1.1 Problemstatement
Agoodworkenvironmentisimportantfortheindividual,forindustryandforsociety.Thework
environmentresearchhas,predominantly,targetedidentificationofproblemsandthemeasurement
ofthesizeoftheseproblems.
AlargeUSstudyofoccupationalinjuryandillnessfrom1997concludedthatthetotalnationalcostof
musculoskeletaldisorderswasatthesamelevelasthecostofallcancertreatmentinthecountry[1].
Ina1994Canadianstudyofmusculoskeletaldisorders,alldirecttreatmentcostsforhospitalcare,
drugs,researchandindirectcostslikeforegoneproductivityduetodisabilityandpremature
mortalitywereestimatedtorepresent3.4%oftheCanadianGNP[2].
AccordingtotheEuropeanSurveyonWorkingConditions(ESWC)undertakenin2010,24.7%of
Europeanworkerscomplainofbackache,22.8%ofmuscularpains,45.5%reportworkinginpainful
ortiringpositionswhile35%arerequiredtohandleheavyloadsintheirwork[3].
TheEuropeanworkforcealsosufferconsiderablelowerlimbsproblems;meninthebuildingand
constructionindustryarethemostaffectedbykneeproblems,whilewomenintheretailsectorand
inhealthcarereportmoreproblemsinhips,legsandfeet[3].
TheSwedishNationalWorkers’CompensationInsurancein2011recorded15000newcasesoflongͲ termdisability(inexcessof3months)duetomusculoskeletaldisease.Thecaseswereequally
distributedbetweenindustrialoccupationsandsocialandhealthcare[4].
Innovationstoreducetheincidenceofmusculoskeletaldisorder,MSD,havebeenintroducedin
differentbranchesofindustry,butwithlimitedsuccess.
TheconstructionindustryistheonesectorthatisoverͲrepresentedcomparedtootherindustriesin
termsofworkenvironmentproblems,andinparticularjobͲrelatedMSDinjuries.Swedenisoneof
thefirstcountriestoattempttodevelopnewaidsandchangeworkingmethodswithaviewto
reducingandpreventingMSDinjuries(Byggergonomilaboratoriet,KTH1978–1985).Although
numerousergonomicproductinnovationshavebeendevelopedandofferedonthemarket,onlya
fewhavehadanymajorimpact[5].
Theinnovationsgeneratedbytheconstructionindustryareincrementalinnatureratherthanradical.
Thisisaconsequenceofthewayinwhichtheindustryisorganized.Theconstructionindustryhasa
complexorganization[6]andislargelyprojectͲbased.ThisleadstoshortͲtermthinkingandsub
optimization[7],whichinhibittechnicaladvancesandinnovations[8].Thetimeconstraintsand
budgetsassociatedwithindividualprojectsdonotallowfortheaccommodationoflargerandmore
radicaldevelopmentalinitiatives.
ThetrulylargeͲscaleprojectssuchas,forexample,theEricssonGlobeortheÖresundProjectare
abletoaccommodatemorepervasiveresearchanddevelopment.Insuchprojects,thecompanies
involvedare“forced”tofindnewsolutionsandmaterialstomeetthecustomer’srequirements.This
entailstheinvolvementofacademia,researchinstitutionsandcompaniesintheproductionprocess.
Inthesecases,theconstructioncompanyactsprimarilyasthepartyorderingthenewtechnology,
andtheresearchanddevelopmentthatisdoneoccursoutsidethecompany.
AccordingtoBengtLarsson[9],thismeansthatthebuildingcompanyismoreanadopteranduserof
newtechnologyratherthanadeveloper.However,itmustbenotedthattheindustryandindividual
companieshaveworkedtoimproveandorganisetheprocessofdevelopingprojectͲbased
productionmethods.Qualitycirclesandothertypesofdevelopmentgroupshavebeenorganisedat
constructionsiteswiththeprimarypurposeofsolvingproductionproblems,creatingworkaidsand
otherproductionͲenhancingsolutions.Incrementalinnovationsintheconstructionindustryareoften
intendedtoimprovetheworkenvironment,reducejobͲrelatedstresses,and/orimproveworking
postures.
Veryfewoftheergonomicinnovationsdevelopedforthebuildingandconstructionindustryhave
reachedasufficientlevelofadoptionandtheythereforedisappearfromthemarketafterashort
periodoftime.Ergonomicinnovationsinthehealthcaresectorarealsoofanincrementalcharacter
andseemtohavesimilarproblemsofadoptionastheonesexperiencedinthebuildingand
constructionindustry.
Thelevelofadoptionintheintroductionofamechanicalpatientliftingdeviceinthehospitalsetting
[10]waslow.Thereasonsforthiswere,primarily,thatthestaffexperiencedthatusingthedevice
requiredmoretimeandthatitwasnotavailablewhenitwasneeded.
InordertoreducetheincidenceofMSDinthebuildingandconstructionindustry,astudyofthe
introductionofa”hydraulicladderliftthataidedwithloadingandunloadingofladdersoffvanroofs”
wasundertaken[11].Thisinnovationalsometwithdifferentobstaclestoadoption,mainlythatthe
investmentwasconsideredtoohighinrelationtothepositiveergonomicadvantages.
Inacomprehensivesurveyof848freshmarketvegetablefarmers[12],wheretheintroductionofa
numberofdifferentergonomicinnovationswereevaluatedaftertheproductshavingbeenavailable
inthemarketforthreeyears,showedalowlevelofadoption.Offiveergonomicinnovationsunder
scrutiny,fourhadreachedanadoptionlevelof2.4–13.4%.Theobstaclestoadoptionvaried
betweencost/profitabilityandknowledgeof,andpossibilitytotest,theinnovation.
NursingstaffhaveadocumentedhighriskofMSDandoccupationalinjury[13].Aswithbuildingand
constructionworkers,theloadsandrisksfornursingstaffareassociatedwithheavymanual
handling,particularlyinthemanualtransferofpatients.Engkvistetalstudiedtheergonomicsof
patienthandlingoveraperiodoftenyears(1994–2003)andconcludedthatneitherthemethods
forthemanualhandlingofpatients,northelevelofoccupationalinjuryriskhadchangedtoany
noticeabledegree[14].
Afewreviews,aimedatclarifyingtheeffectsofergonomicinnovationsonworkload,havebeen
conducted[15],[16].TheAuthorshavetriedtoassesswhichmeasureshavebeeneffectiveandwhat
thedegreeofeffectivenessthemeasureshavehad.Theirconclusionsarethateducationand
informationalonehaveverysmalllongͲtermadoptioneffects;acombinationofthemechanical
devicewithinformation/educationwillhavealargerimpact.
Towardstheendofthe1970ies,aConstructionErgonomicsLaboratory(Byggergonomilaboratoriet,
BEL)wasstartedattheinitiativeofthelabormarketpartiesandtheSwedishBuildingand
ConstructionResearchCouncil,andlocatedattheRoyalInstituteofTechnologyKTH.Theaimofthe
Laboratorywas,basedontheworkenvironmentprioritiesoftheindustrypartners,toinitiateand
conductR&DprojectsaimedatcreatingabetterworkenvironmentandtoreduceMSDinthe
buildingandconstructionindustry.
Inordertoovercometheobstaclespreventingthechangeofworkpracticesandtheaversion
towardsnewmethods,theworkattheLaboratory,inadditiontochangeanddevelopmentprojects,
alsoincludedmethodsfordescribingtheeffectsofworkloadonbuildingandconstruction
productivity.
Theproblemsolvingmethoddevelopedwascalled”SystemGroups”[17],whichimpliedthatthe
problemidentification,theproblemsolutionandthesolutiondevelopmentwasconductedina
structuredmanner,togetherwiththerelevantoccupationalgroups,companies,manufacturersand
industrialpartiesinaseminarformat.
Todescribeandexplainhowworkposturesandworkloadsinfluenceworktime,ameasurement
techniquecalledErgoͲIndexwasdeveloped[18].TheErgoͲIndexmodelenablescomparisons
betweendifferentworkingmethodsforfulfillingataskfrombothergonomicandeconomicalpoints
ofview.Thetotaltimetocompleteaworkingtaskconsistsoftheoperationtimeplusthepausetime
thatisrequiredaftertheworktorecoverfromfatigue.Themodelcalculatesthepausetimebased
onphysicalloadandoperationtime.
Descriptionsofworktaskswiththehelpofdifferentexpressed”loadlevels”arehardtounderstand
andtheirlongͲtermconsequencesarenotevidenttothoseexposed.Todescribeandexpressload
levelsintermsofproductionfigureswouldincreasetheopportunitiesforinvestmentandtheuptake
ofergonomicinnovations.
Insummary,theeffectsofdifferentinformationmeasuresandtheparticipationofexposedusersin
theinnovationprocesshavebeenstudied.Thesignificanceoftheeffectsofproductiontechnology
andphysicalaccessibilityhasalsobeenstudied,butwehavenotfoundanystudiesofother
productionͲrelatedeffectsrelatedtosuccessfuladoptionofergonomicinnovations.Onthewhole,
thestudiesarefewandindustryͲspecificorgeneralconclusionsontheadoptionofergonomic
innovationscannotbedrawn.
1.2 Theoreticalframework
ThedefinitionofErgonomicsasformulatedbytheInternationalErgonomicsAssociation(2003)has
beenworded:
”..thescientificdisciplineconcernedwiththeunderstandingoftheinteractionsamonghumansand
otherelementsofasystem,andtheprofessionthatappliestheory,principles,dataandmethodsto
designinordertooptimizehumanwellbeingandoverallsystemperformance”.
Ergonomicscanbedividedintothreesubtypes;physical,cognitiveandorganizationalergonomics
[19].Allergonomicsisfocusedontheunderstandingoftheinteractionbetweenhumansand
systems.Themainfocusofthepresentstudyisphysicalergonomics.
Thedefinitionsofthreedifferenttypesofinnovations—incremental,radicalandfundamental—are
commonlyaccepted.ThesetermsaredefinedbyRoussel,Saad,Ericksonin“ThirdGenerationR&D”s
54[20]:
Incremental: Normal,smartutilisationofexistingscientificandtechnicalknowledgeinanewway,
characterisedbylowriskandmodestprofitability.
Radical: Creationofknowledgethatisnewtothecompany(andpresumablytheworld)fora
particularbusinessgoal,characterisedbyhigherriskandhighprofitability.
Fundamental:Creationofknowledgethatisnewtothecompany(andpresumablytheworld)in
ordertobroadenanddeepenthecompany’sunderstandingofascientificortechnical
field,characterisedbyhighriskanduncertainapplicationinthecompany’soperations.
Inorderforaninnovationtobesuccessful,itshouldfulfilthefollowingfivecriteriaaccordingto
Rogers[21]:
1Relativeadvantage
…thedegreetowhichaninnovationisperceivedasbetterthantheideaitsupersedes.
Thedegreeofrelativeadvantagemaybemeasuredineconomicterms,butsocial
prestigefactors,convenience,andsatisfactionarealsoimportantfactors.Itdoesnot
mattersomuchwhetheraninnovationhasagreatdealof“objective”advantage.
Whatdoesmatteriswhetheranindividualperceivestheinnovationasadvantageous.
Thegreatertheperceivedrelativeadvantageofaninnovation,themorerapiditsrate
ofadoptionwillbe.
2Compatibility
…thedegreetowhichaninnovationisperceivedasbeingconsistentwiththeexisting
values,pastexperiences,andneedsofpotentialadopters.Anideathatisincompatible
withthevaluesandnormsofasocialsystemwillnotbeadoptedasrapidlyasan
innovationthatiscompatible.Theadoptionofanincompatibleinnovationoften
requirestheprioradoptionofanewsystem,whichisarelativelyslowprocess.
3Complexity
…thedegreetowhichaninnovationisperceivedasdifficulttounderstandanduse.
Someinnovationsarereadilycomprehendedbymostmembersofasocialsystem;
othersaremorecomplicatedandareadoptedmoreslowly.Newideasthataresimpler
tounderstandareadoptedmorerapidlythaninnovationsthatrequiretheadopterto
developnewskillsandunderstandings.
4Trialability
…thedegreetowhichaninnovationmaybeexperimentedwithonalimitedbasis.New
ideasthatcanbetriedontheinstallmentplanwillgenerallybeadoptedmorequickly
thaninnovationsthatarenotdivisible.Aninnovationthatistrialablerepresentsless
uncertaintytotheindividualwhoisconsideringitforadoption,asitispossibletolearn
bydoing.
5Observability
…thedegreetowhichtheresultsofaninnovationarevisibletoothers.Theeasieritis
forindividualstoseetheresultsofaninnovation,themorelikelytheyaretoadopt.
Suchvisibilitystimulatespeerdiscussionofanewidea,asthefriendsandneighborsof
anadopteroftenrequestinnovationevaluationinformationaboutit.
1.2.1 Theadoptionprocess–innovationdiffusion
Adoptionisanindividualprocesswhereapersonundergoesaseriesofstages,fromfirsthearing
aboutaninnovationuntilfinallyadoptingit.
Thediffusionprocessisanumberofphenomenathatdescribeshowaninnovationspreadsamong
consumers.
Adoption,thedecisiontointroduce,completelyorinparts,anevidenceͲbasedpracticeisacomplex
process[22].Itisparticularlychallengingtomodifypracticalworkroutineswhenthedecisionmakers
oftheorganizationdon’tfeelthatthechangesarenecessary[23].
Adoptionattheindividuallevelislimitedbytheindividual’sknowledgeof,andabilitytoassess
and/orchooseasuitableinnovationtosolvethespecificproblem[24].Thepotentialoftheindividual
toadoptaninnovationisalsolimitedbyorganizationalfactorslikehierarchy,culture,andattitudes.
Irrespectiveofwhetheratanorganizationalorindividuallevel,theadoptionscanbeclassified
accordingtothefollowinglevels[21]:Innovators,Earlyadopters,EarlyMajority,LateMajorityand
Laggards.
Figure1.Adoptercategorization.(Rogers2003[21])
ModelsoftheadoptionprocessalwaysincludeamomentwhenthepotentialUserassessesthe
innovationinordertodecidehowwelltheinnovationcanfulfilanexperiencedneedorsolvea
perceivedproblem[25].Theassessmentcanbedoneindifferentways,butiftheneedorthe
problemisexistingandwellͲknown,theassessmentincludesacomparisonbetweentheinnovation
andtheexistingwayinwhichtheneedissatisfiedortheproblemsolved.
ItcanbetakenforgrantedthatthepotentialUserofanewproductwillassessitinrelationtohow,
andtowhatdegree,itwillinfluencethesystemofuse,i.e.theworkprocess.Theinfluenceofthe
productontheprocessofworkrepresentsthesystemdependencyoftheproduct.
TherelationbetweentheUserandthesocialsystemwillaffecttheUser’sabilitytoexerthisorher
influenceovertheadoptionprocess.ThelessdependenttheUseris,themoreindependentthe
adoptionprocessandviceversa.
Hammarkvist[25]concludesthatthemoresystemdependenttheinnovation(asacomponentina
largersystem),andthemoresystemdependenttheUser(othersmakingthedecisions),themore
difficultitistogettheinnovationadopted.
1.2.2 Rateofadoption
Therateofadoptionisdefinedastherelativespeedinwhichmembersofasocialsystemadoptan
innovation.Rateisusuallymeasuredbythelengthoftimerequiredforacertainpercentageofthe
membersofasocialsystemtoadoptaninnovation[21].
Withintherateofadoption,thereisapointatwhichaninnovationreachescriticalmass.Thisisa
pointintimewithintheadoptioncurvethatthenumberofindividualadoptersensuresthat
continuedadoptionisselfͲsustaining.However,literatureoninnovationindicatesthatthereisa
slowdownintheinnovationdiffusionprocessafterarapidtakeoff[26],[27].
Theslowdown,alsoknownastippingpoint,chasmorsaddle,occursbetweenearlyadoptersand
earlymajority.Thatmeansthatthereisachasmbetweenearlyandmainmarket.Moore[26]
suggeststhatthemarketforinnovationsisinitiallyrepresentedjustbyearlyadoptersandthatthe
mainmarketdevelopsinasecondstageofdiffusion.
Figure2.Innovationdiffusioncurve.(afterMoore1991[26])
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severityo,ftheconditioninthelightofanybarrierstotakingaction.
Acomplementarytheoryconstructhasbeentermed“selfͲefficacy”.Thistheorypostulatesthat
healthbehaviorisdeterminedbyoutcomeexpectationsandefficacyexpectations.Outcome
expectationsconsistofthebeliefsaboutwhetherornotagivenbehaviorwillleadtogiven
outcomes.Efficacyexpectations,orselfͲefficacy,consistofbeliefsabouthowcapableoneisof
performingaspecificbehaviorinparticularsituationsthatleadstotheoutcomeinquestion[34].
InastudybyRobertKelly[35],findingswerethathealthbeliefsandselfͲefficacywereclearlyrelated
tomotivationforchangeinmostlifestyleareas.Thestudysuggeststhatthepredictivevalueof
motivationaloneisstrongestin“simple”behaviorslikeseatbeltuse.Forotherbehaviors,“complex”
oneslikedealingwithstress,motivationmustprobablybeaccompaniedbyaneffectivemethodfor
changebeforechangewilloccur.
Theorizingabouthealthbehaviorchangeshouldnotbereducedtothemotivationphaseonly,while
omittingthesubsequentactionphasethatismoredecisiveforbehaviorchange[36].MostsocialͲ cognitivetheoriesassumethatanindividual’sintentiontochangeisthebestdirectpredictorof
actualchange.Butpeopleoftendonotbehaveinaccordancewiththeirintentions.Thisdiscrepancy
betweenintentionandbehaviorisduetoseveralreasons.Forexample,unforeseenbarrierscould
emerge,orpeoplemightgiveintotemptations.Therefore,intentionneedstobesupplementedby
other,moreproximalfactorsthatmightcompromiseorfacilitatethetranslationofintentionsinto
action.ThestudybySchwarzer[36]aimedtotestTheHealthActionProcessApproach(HAPA)to
examinetheapplicabilityanditsuniversalityacrossdifferenthealthbehaviors.HAPAsuggestsa
distinctionbetween(a)apreͲintentionalmotivationprocessthatleadstoabehavioralintention,and
(b)apostͲintentionalvolitionprocessesthatleadtotheactualhealthbehavior.
Fig4.GenericdiagramoftheHealthActionProcessApproach.(Schwarzer2008[36])
Ithasbeenshowninthestudythatthemodelisinlinewithdatafromvariousculturesanddiverse
samples.Inalloftheirstudiedcases,evidencesuggestedthattheapproachwassuccessful.Themain
additionoftheHAPAtopreviousmodelsliesintheinclusionoftwovolitionalfactors:volitionalselfͲ efficacy(eithermaintenanceorrecoveryselfͲefficacy)andstrategicplanning(eitheractionorcoping
planning).Thepurposeoftheseadditionswastoovercomethegapbetweenintentionandbehavior.
Moststudiesonhealthbehaviorchangeconcernseveremedicalriskslikecancerorcoronary
problems.Evenconfrontedwithsuchsevererisks,peoplearereluctanttoproceedfromthe
intentiontochangebehaviortoactuallychangingit[37],[38],[39].
Tochangeone’smethodofworkinginordertopreventMSDduetoworkͲrelatedhazardous
exposuremightbeanevenbiggerchallenge.
2 Scopeofthestudy
Thisstudyisanattempttoshedsomemorelightonthevariablesthatseemtogoverntheadoption
processofincrementalergonomicproductinnovationinthehealthcaresystemandinthebuilding
andconstructionindustry.Understandingtheinterplaybetweeninnovationandadoptionrequires
definingtherelevanttermsandtheirsignificanceintherespectiveindustries. Theterm“innovation”
isusedinmanydifferentcontexts,andinterpretationsofitsmeaningconsequentlyvary.
Thehypothesisofthestudyisthatanergonomicinnovation,aimedateliminatingahazardous
exposurerelatedtoanincreasedriskofMSDamongcareworkersandconstructionworkers,willnot
beadoptedbytheUserforpreventionpurposessolelybasedonitsergonomicproperties,butwill
requiretheinclusionofpropertieswhichmaketheproductionprocessmoreprofitable.
Theresultsofthestudycouldbeusedinthedesignandmarketingofincrementalergonomic
innovationsintheworkplace.
3 Methodsandmaterial
3.1 Productinnovationsandstudies
Thethreeinnovationslistedbelowhavebeenchosensincetheyweredevelopedinrelationtoa
statedMSDproblemwithintheoccupationalgroupsinvolved.Theinnovationsfulfiltherelative
advantageofreducingoreliminatingtheergonomicworkload.Wouldthisrelativeadvantagebe
enoughtoresultinapreventativeadoptionoftheinnovation?
(I) AconsiderableergonomicproblemamongfloorͲlayersinthebuildingconstruction
industryisthespreadingofglueoverthefloorbeforeputtingonthecarpet.A
retrospectivestudyoftheadoptionofaproductinnovation,aglueͲspreaderdeveloped
withthehelpoffloorͲlayersinthe1980ies,wasundertaken(study1).
(II) Oneoftheheaviestworktasksinhealthandagedcareistohelppeopleupfromthe
floorafterafall.Wehavestudiedhowoldpeople(+75yearsofage)prefertogetup
fromthefloor(study2).Basedonthis,aliftingdevicetosupportpeoplegettingupfrom
lyingtostanding,wasdeveloped(study3).Followingthis,theliftingdevicewastested
andevaluatedbycarestaff,whodeployeditintheirdailywork(study4).
(III) Tofurtherinvestigateifthedegreeofadoptionchangeswithanincreasedsystem
dependency,amoreradicalergonomicinnovation–aremoteͲcontrolledcardiac
ultrasoundrobotͲwasstudied(study5).
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Thetablebelowsummarizesthestudiesundertakenandtheirrespectivepurposes.
Table1.Overviewofallstudies
Innovation(I) Innovation(II) Innovation(III)
Timeperiod 1990–2012 2010–2013 2005–2014
Design Fieldstudy Laboratory Laboratory Fieldstudy Fieldstudy
Objectives Degreeof
adoption
Quality
Workspeed
Ergonomics
Problem
identification Ergonomics
Development Evaluation
Evaluation
Adoption
Ergonomics
Adoption
Quality
Workspeed
Ergonomics
No.ofparticipants 50 20 20 10 9
Typeofparticipants Companies Senior
citizens
Senior
citizens
Care
workers
Hospitals
Publications(year) Study1(2013) Study2
(2013)
Study3
(2013)
Study4
(2013)
Study5(2014)
3.2 Study1
Theaimofthestudywastodescribewhichdifferentproductioneffectsgovernthechoiceof
adoptinganinnovationthatsolvesanergonomicproblem.
WedecidedtostudytheattitudesamongfloorlayersinSwedentodaywithregardtotheuseofthis
tooltwentyyearsafteritsintroduction.Wedidthisbymailingaquestionnairetoarepresentative
selectionoffloorlayingcompaniesinSweden.Thiswasalsoawaytoimplicitlystudythe
managementsupportforthismethod.TheselectionwasdonetogetherwiththeSwedish Flooring Trade Association. Outofatotalof278companiesinSweden,50wereselectedforthestudyand44
answeredthequestionnaire,Table1.Theyweredividedintothreedifferentcategories:small
companieswith1Ͳ3employees,mediumͲsizedcompanieswith4Ͳ20employees,andfinallybigger
companieswithmorethan20employees.Thiswasdonetoseeifthereareanydifferencesbetween
companiesofdifferentsizes.
Theeffectsstudied,aftertheintroductionoftheinnovation,wasperceivedergonomicload,quality
ofworkconducted,productiontimeanddegreeofadoption.
Table2.Theparticipatingcompanies
Category* Frequency Missing Valid answers
Small (1-3) 8 2 6
Medium (4-20) 35 2 33
Large (>20) 7 2 5
n 50 6 44
*Numberofemployeesinthecompany
Iftheselectedcompanydidnotanswerthequestionnairewithintwoweeks,wesentareminder.If
therewasstillnoanswer,thecompanywasregardedasadropoutandamissinganswer.
3.3 Study2&3
Studies2and3wereconductedinordertofindoutiftheinclusionofpeopleinvolvedinaproblem
areaandparticipatinginthesolutionoftheproblemwillfacilitateadoption.
Thestudiesaimedtohelpsolvingoneconsiderableprobleminanageingpopulationpronetofalling
overandnotbeingabletogetupagain.Thefirststudy(Study2)identifiedthecriticalphaseinthe
processofgettingupfromlyingtostanding.Thiswasneededinordertoprovideasolutiontothe
problemandinitiatethedevelopmentandtestingofasolution(Study3).
Theaimwastodevelopaprototype,basedonaninclusivedesignmethodologydevelopedat
CambridgeUniversity[41]andthentestingtheprototypetoverifytheapproach.Apanelof20users
subsequentlytestedtheprototype.Thesetestswereobservedandfilmed.
Inclusivedesignimpliesthataproductorserviceisdevelopedinresponsetoanexpressedneed.
Translationofaneedintoasolutionthatfulfilstheneedrequiresareliabledesignmethod.Thereare
manywaystodescribethisprocess,butarecognisedmethodis”Thewaterfallmodel”[41].It
consistsoffourmainsteps:
Step1ͲDiscover:Systematicallyexaminetheneedinordertoascertainthatthedevelopment’s
challengeactuallyfulfilstheneedsofallpartiesinvolved.Thisleadstoafirstoutput,an
understandingoftherealneed.
Step2ͲTranslate:Processingandunderstandingtheneedyieldsadefinedandcompletedescription
ofthechallengeofthedevelopment.Thisleadstoasecondoutput,aspecificationofrequirements.
Step3–Conceptcreation:Generationofpreliminaryideasthatareevaluatedbasedonthespecified
requirementsleadtothefinaloutput,theconceptproposal.
Step4ͲDevelopment:Adetaileddevelopmentanddesignofthefinalproduct,readyfor
implementationandmanufacturingleadstothefinaloutput,thesolution.
Thisiscomplementedbyevaluationaftereachstepintheprocess.
InStudy2,thetwofirststepswerecarriedoutin”thewaterfallmodel”,whichresultedina
specificationofrequirementsforanassistivedevice,whichwouldmakeitpossibleforapersontobe
helpedbacktoastandingpositionfromakneelingposition.
Study3comprisesthethirdstepin”thewaterfallmodel”oftheinclusivedesignprocess,theconcept
creationandevaluation.
3.3.1 Participants
Twentyparticipantswererecruitedfromapanelofolderpeoplewhohaddeclaredtheirinterestin
takingpartinexperimentswithnewtechnologyforbetterlivesforolderpeople.Wemailedthema
letterinvitingthemtoparticipateinthisspecialstudy.Thecriteriawerethattheywerepositive
towardsparticipating,thattheyhadnosymptomsofheartdisease,andthattheywereover75years
old.EthicalapprovalwasgivenbythelocalethicalresearchcommitteeinStockholm,(Dnr
2011/1590Ͳ31/5).Allparticipantstookpartvoluntarily,wereinformedoftheexperiments’content
aheadoftime,andsignedanagreementtoparticipate.
3.3.2 Observationstudy–testscenario
Instudy2weanalysedhowolderpeopleprefertogetupoffthefloor.Participantswerehelpedtolie
ontheirbacksonthefloor.Whentheywerereadyweaskedthemtorisefromthefloorinanyway
theypreferred.
Instudy3,thetestoftheconcept(theliftingwalker),onepersonhelpedeachparticipant,placing
thewalkerinfrontoftheparticipantsothathe/shecouldcrawlupandlieovertheelevationseat.
Theassistingpersonthenpushedthebuttontoraisetheseat.Theseatwaselevatedtoaposition
wheretheparticipant’slegswerevertical,makingitpossibletoraisetheupperbodytoanupright
standingposition.
3.3.3 Datacollection
Thewholeprocesswasvideofilmed.Onecamerawasused,anditwasplacedinastaticposition
fromwhichthepeoplewerevisibleduringthewholetest.Participants’experiencesofrisingfromthe
floorandbeingliftedwiththeelevationseatwereregisteredwiththeVIDARergonomicassessment
system.VIDARisananalyticalprogramthatwasdevelopedandusedtoanalyseaperson’s
experienceofdiscomfortandpainduringanactivity[42].VIDARmakesitpossibletoevaluatepainor
discomfortinspecificpartsofthebody,andinrelationtocertaintasksonthebasisofits
synchronisationwiththevideofilmofthetask.InVIDARitisalsopossibletocomplementthe
registrationwithpersonalcommentsinfreetext.ThevideoisimportedintotheVIDAR.In
cooperationwiththeparticipant,criticalstagesduringtheriseandtheliftwereselected,andthe
participantevaluatedhowhe/sheexperiencedeachstagewiththehelpoftheVIDARsystem.
Participantswereaskedtodescribeiftheyexperiencedanypain,andwhethertherewasanystage
thatwasmoredifficultormoreofastrainthanothers,oriftheyhadanyothercommentsaboutthe
risingortheliftingprocess.Finallytheparticipantswereaskedtoanswerquestionsabouttheir
opinionsontheuseoftraditionalwalkersascomparedtoawalkerequippedwithanelevationseat,
andwhattheadvantageswere.
3.4 Study4
Thepurposeofthisstudywastoevaluatehowanassistivedevice,theliftingwalker(Innovation(II)),
willoperateandbeadoptedbyhealthcarestaff,whoisconfronteddailywiththetaskofassisting
peoplewhohavefallen.Arethereothercharacteristicstothedeviceortheorganisation,which
governadoption?
Thestudywasconductedwithnursingstaffinanursinghometofindouthowawalkerequipped
withaliftingbeamcouldfacilitatethework.
TheresearchwasconductedatahomeforpeoplewithParkinson'sdisease.Thereasonforthe
choiceofanaccommodationforParkinson'sdiseaseisthattheresidentswiththisdiseaseoftenfall,
whichwouldresultinaqualifiedevaluation.Thestudyfocusedonhowthecarestaffperceivesthe
useofthewalkerfittedwithaliftingbeam.Thestaffwasaskedtocompletea“fallreport”
supplementedwithadescriptionofhowtheassistancewascarriedoutandhowtheyexperienced
thestressontheirownbodyduringthetask.
Inconnectionwitheachfall,areportwaswrittenaboutwhen,whereandhowthefalloccurred.This
reportalsoincludestheresearchperson'sageandgeneralfunctionalstatus.Assistingcarestaffhas
beenfillinginaformabouttheirexperience.Thepersonslistedasresearchpersonsarethosewho
havefallenduringthetimewhenthestudywasconducted,andthemethodandhelpingaidaswell
asthestaffwhoassistedintherisingwasnoted.Asabackground,recordsofhowfallsnormallywas
handledwereevaluated.
3.5 Study5
Thepurposeofthestudywastoevaluatehowamoreradicalergonomicinnovation,aremote
controlledultrasoundrobotforcardiacexaminations,Medirob,hasbeenadopted.TheMedirobisa
moresystemͲdependentinnovationandrequirestheacceptanceofboththeindividualsonographer
andthehealthcareorganisationinordertobeadopted.SinceMSDisacommonproblemamong
sonographers,youwouldthinkthattheadoptionofthisergonomicsolutionwouldbesubstantial,
particularlyamongthosewithproblemsandalsoforpreventionpurposes.
Thestudywasconductedbyinterviewswithdepartmentheadsandheadsofclinics,responsiblefor
theprocurementoftheequipment.
Theaimwastofindoutwhichaspectsdecidedwhethertheequipmentwasadopted/boughtornot.
Theinterviewswereconductedwithheads,whohadboughttheequipment,headswhohadtried
butnotboughttheequipment,andwithheadswhohadnotyettriedtheequipment.
ThestudieshavebeenconductedinSwedenwheretheMedirobbeenavailableonthemarketsince
2006.
4 Results
Theresultsbelowaresomeoftheresultsfromeachstudythataffectthehypothesisofthisthesis.
Foracompleteaccountofthestudies,seetherespectiveAppendix.
4.1 Study1–GlueSpreader
ThepurposeoftheinitialprojectwastoworkwithfloorlayerstopromotethedevelopmentoffloorͲ layingworkthroughbothmethodologicalsolutionsandtraining/informationinordertoreduce,first
andforemost,stressͲrelatedinjuriesandMSDwithintheoccupationalgroup.Thechangeinthework
wasintendedtoprovidesolutionsthatwerebetterfortheindividualfloorlayerand,froma
productioneconomystandpoint,forthecompanyandsociety.Inaccordancewiththeories
concerningearlyadoptersandchangeagents[43][44],thoseinvolvedindevelopingtheproduct
includedfloorlayerswithextensiveprofessionalexperience.Thiseffortwascarriedoutvia
developmentseminarsinsoͲcalled“Systemgroups”,Theuseofsystemgroupsinproduct
development,[17].Thisapproachmadeitpossibletoconducttestsandmakeimprovementsduring
thecourseofthedevelopmentprocess.
Theprojectresultedinasimpleaccessoryforgluespreading.Anarticulatedmountingandan
extensionshaftmadeitpossibletodogluingworkstandingup,usingthesameworkingpatternas
whenkneeling.
Figure6. GlueSpreaderDx96Ͳ1
Thefirststepsintheadoptionprocess—information,minortestingand,tosomedegree,purchase—
werecarriedoutinacomprehensivemannerintheprojectdescribedin:“Thefloorlayerproject:
fromkneelingtostanding”[45].
InformationabouttheproductandworkingmethodwasdisseminatedextensivelyviatheSwedish
FlooringTradeAssociation.Atrainingprogrammewasdevelopedtoinformnewfloorlayersin
trainingabouttheworkingmethodandtheproduct,andoftheimportanceofworkinginan
ergonomicallycorrectmanner.
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compani statistica dividedi compani dividedi regions,
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wehavearb ofcompanie stionsinthe
spreaderha ductionecon ultedinfailur econfirmedf ms.Despiteth msinthelong yworkbecau iesreported notdonefas
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Table3.Evaluationofthegluespreader
Negativechange Nochange Positivechange
Relativeadvantage X
Compatibility X
Complexity X
Trialability X
Observability X
Relativeadvantage:
Fromtheergonomicpointofviewitiseasytoseethatthetaskofgluingstandingup,insteadof
crawlingonyourknees,representsaclearadvantage.Sinceneitherthequalityofworkperformed
northeproductiontimeisaffected,therelativeadvantageisstrengthened.
Compatibility:
TheflooringcompaniesarewellawareoftheMSDproblems,mainlytotheknees,andalarge
proportionoftheworkforceexperiencetheseproblems.Thismeansthatthesolutionfulfilsthe
requirementofcompatibility.
Complexity:
Tounderstandandusetheproductisselfevident;theworkisperformedwiththesamematerialand
equipmentasbefore,withtheadditionofanextendedhandleforthetasktobeperformedstanding
up.
Trialability:
Thesolutionhasbeengenerallyavailableandiseasytotryout,evenatrestrictedsurfaces.
Observability:
Thesolutionwaswellknownamongflooringcompaniesandmostcompaniesalsohadtriedthe
product.
Systemdependency
Table4.Thegluespreadersystemdependency
Substantialdependency Limiteddependency
Theinnovation X
Theenduser X
Thesolutionfulfilsthefiveaspectsofpotentialadoption.Thesolutionissystemindependenttothe
enduser,itdoesnotinfluenceotheraspectsofthefloorlayingwork.Inthiscase,theenduser,the
floorlayer,isbothuseranddecisionmaker,sincetheinvestmentcostisnegligible.
4.1.1 Degreeofadoption
Theinnovationhasnotpassedthetippingpoint[26].Inthiscase,thesolutionhasnotbeenadopted
bythemajorityoffloorlayersinspiteoftheproblemsrelatedtoMSDintheoccupation.Thesolution
isusedtoalimiteddegreeandpredominantlyamongthose,whosufferkneeinjuryproblems.
4.2 Study2,3–Liftingwalker
Studieshaveshownthatonethirdofallpersonsover65yearswholiveathomefallatleastoncea
year[49]20%theseneedmedicalattention[50Ͳ52].Ofthepeoplewhofallanddonotinjure
themselvesseriously,50Ͳ95%cannotgetupbythemselves[53].Toremainlyingonthefloorbecause
onecannotraiseoneselfcanhaveseriousconsequences.Studieshaveshownthatpeoplehavelain
onthefloorforanhourormorebeforetheyreceivedhelp[54].Eventhoughonedoesnotlive
alone,apartnerisnotalwaysabletohelp.Thatpersonmayalsohavefearsaboutthepartnerfalling.
Thismaybethecaseespeciallywhenthepersonfallsoften.
Thetechniquesthathavebeendevelopedforliftingpeoplewhohavefallenhavesofarbeenfocused
onreducingstrainonthecaregivers,whomusthelpthefallvictimsbackupagain.Thishasledtothe
developmentofliftingdevicesthatareadaptedtotheenvironmentwheretheyaremostlyused–
hospitalsandcarefacilities[55],[56],[57].
Thevarioustechniquesthathavebeendevelopedaremeanttohelppeopleupfromthefloorwith
differentdegreesofassistancefromcaregivers/hospitalstaff,andincludemobilelifts,inflatable
liftingdevicesandevenceilingͲmountedlifts.Allofthesedevicesarebasedonthepatientnot
helping.
Developmentofaliftingdevicethatcanhelppeopleraisethemselvesentirelyontheirown,orwith
minimalassistance,wouldbearevolutionarystepfortheindividualascomparedwiththelifting
devicesinusetoday,whichrequireextensiveassistancefromhomehelpersorothers.Itcould
provideapotentialforpeopletostayintheirhomeslonger.
4.2.1 Step1&2–Discover&Translate
Inthestudyweanalyzedhowolderpeopleprefertorisefromlayingonthefloor,andinwhich
stagestheycangainthemostbenefitfromanassistivedeviceforlifting.
Figure8.Thewaysofgettingup.Eacharrowrepresentsthenumberofparticipants
Figure9.P
Ourresu kneeling stepthat theknee themselv kneeling 4.2.2
Thethird task.Ag retiredp Thewor addinga physicall willbea Theseat fromwh
Figure10.
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4.2.3 Prototype
TheprototypewasbuiltonthebasisofthemostcommonlymarketedwalkerinSweden,theOno.
Theelevatingconstructionconsistsofaseatthatrunsalongtheverticalsupportsforthewalker’s
handles.Anelectricmotor,abatteryandacontrolpanelhavebeenintegratedintotheelevation
seat.Apositivedrivebelthasbeenmountedalongtheverticalsupportsforthehandles.Inthisway
theelevationseatcanrunalongtheentirelengthofthesupport.
Figure11.Elevatingconstruction
Theconstructionoftheelevationseatislightweightandcopeswithloadsupto125kg.Itisdesigned
toconformtovariouskindsofphysicalconstitutions.
Figure12.Prototypeofthewalkerwithelevatingseat
Participantswerehelpedtolieontheirbacksonthefloor.Weaskedthemtoraisethemselvestoa
kneelingpositioninanywaytheypreferred.Onepersonhelpedeachparticipant,placingthewalker
infrontoftheparticipantsothathe/shecouldcrawlupandlieovertheelevationseat.Theassisting
personthenpushedthebuttontoraisetheseat.Theseatwaselevatedtoapositionwherethe
participant’slegswerevertical,makingitpossibletoraisetheupperbodytoanuprightstanding
position.
Figure13.
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EvaluationaccordingtoRogers
Table5.Evaluationoftheprototypebyprivatecitizengroup
Negativechange Nochange Positivechange
Relativeadvantage X
Compatibility X
Complexity X
Trialability X
Observability X
Relativeadvantage:
Thesolutionhastheadvantagetomakeitpossibletogetupfromthefloor(ifnotseriouslyinjured)
eitheronyourownorwiththehelpofanotherperson.Thesolutionalsocombinesacomplementary
function(liftingaid)withanalreadyexistingandutilizeddevice(thewalker).
Compatibility:
PeopleusingawalkerbelongtoariskͲexposedgrouppronetofallrepeatedly.Thisgroupalso
experiencesintegrityproblemsduetohavingtocallforassistancetogetupafterafall.Thesolution
mightrepresentaconsiderableaddedvalueforthisgroup.
Complexity:
Thesolutioniseasytounderstandanditspositivequalitiesapparent.
Trialability:
Thesolutioniseasytotest.
Observability:
Everyonewhohasseenorreadaboutthesolutionhasclearlyunderstooditspositiveattributes.
Systemdependency
Table6.Systemdependencyaccordingtotheprivatecitizengroup
Substantialdependency Limiteddependency
Theinnovation X
Theenduser X
Thesolutionfulfilsthefivepointsaboveforpotentialadoption.Asaprivatecitizenyourepresent
bothanenduserandadecisionmaker.Thismeansthattheinnovation/solutionisnotsystem
dependent.However,thebehaviouroftheenduserwillberelatedtodecisionsonwhetheryouthink
youneedawalkerornot.Toconvinceolderpeopletouseawalkerpreventativelyrequiresother
relativeadvantages.
4.2.4 Degreeofadoption
Theinnovationhasnotpassed“tippingpoint”[26].Inorderforthistohappen,andfortheproduct
toestablishitselfonthemarket,itwillhavetobeincludedintothehealthcaresubsidyscheme.
4.3 Study4–Theliftingwalkeratwork
Thestudywasconductedwithnursingstaffinanursinghomeinordertoexaminetheconditionsfor
howawalkerequippedwithaliftingbeamcouldfacilitatethetaskofassistingpatientswhohavehad
afall.