Precis som med mycket annat påverkas graden av implementering av
avvikelsehantering och generella förbättringsarbeten av företagens
organisationskultur. Undersökaren insåg kulturens relevans under studiens gång och implementerade vaga teorier angående ämnet. Någon empirisk studie genomfördes aldrig, vilket försvårade specifika förbättringsförslag till fallföretaget. Dock fanns kulturen i åtanke vid analysen och slutsatsen. Studiens resultat involverar organisationskultur i viss mängd, men mycket mer kan undersökas. Mer omfattande och specifika studier om organisationskultur och dess påverkan på kvalitetsarbeten inom PBO bör genomföras. Utöver teoretiska studier kan empiriska undersökningar generera djupare och skräddarsydda förbättringsförslag till enskilda fallföretag.
59
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I
9 Bilagor
9.1 Datainsamling genom intervjuer
Tabell 6: En sammanställning av de intervjuer som genomfördes på fallföretaget.
Befattning Struktur Diskussionsområde Kommentar Varaktighet
(min)
Kvalitetschef
Skanska Ostrukturerad Kvalitetsbristkostnader i produktionen Jag tryckte på hur avvikelser/ erfarenhetsåterföring ska gå till i produktionen. Den intervjuade tryckte på svårigheter med implementering, vill ha bättre organisationskultur 70 Arbetsledare kv. Hornslandet
Semi-strukturerad Avvikelsehantering och erfarenhetsåterföring i produktionen Den intervjuade tryckte på dålig kommunikation från kvalitetsavdelningen angående VSAB 20 Arbetsledare kv. Hornslandet
Semi-strukturerad Avvikelsehantering och erfarenhetsåterföring i produktionen Mycket fokus på erfarenhetsåterföring i dagsläget 45 Produktions-chef kv. Hornslandet
Semi-strukturerad Avvikelsehantering – kommunikation och uppföljning.
Erfarenhetsåterföring – struktur & rutiner
40 Projekt-ingenjör – ansvarar för implementerin g av 360 field
Semi-strukturerad Avvikelsehanterings-systemet field 360 Field 360 förbättrar kommunikationen och effektiviserar det reaktiva arbetet
II
9.2 Skanska Sverige AB Organisationsstruktur
Figur 14: Skanska Sveriges organisationsstruktur. Notera avdelningen "Hus" och dess femton regioner, varav en är Hus Sthlm bostäder. Bilden är tagen från Skanskas intranät (2017)
III
9.3 Avvikelserapporteringsmall
Projekt Projektnummer Datum Nr
Upprättad av Ansvarig för åtgärd
Återkoppling önskas vid behov
Senast datum: _______________ □ Skriftligt □ Muntligt Beskrivning av avvikelse Foto
Direkt/ korrigerande åtgärd
Kunden godkänner vid behov åtgärden (datum/signatur)
Svar senast Åtgärden genomförd (datum/signatur)
Beskrivning av grundorsaker till avvikelsen (Tips: ställ frågan ”Varför?” flera gånger för att hitta de riktiga grundorsakerna)
IV