Abbes, M. & Goudey, A. (2015). How salespersons induce trust between consumers and retailers: The case of French well-being stores. International Journal of Retail & Distribution Management, 43(12), ss. 1104 - 1125.
Allhorn, J. (2015). Upplevelser allt viktigare för framtidens konsumenter. Ehandel.se.
http://www.ehandel.se/Upplevelser-allt-viktigare-for-framtidens-konsumenter,6026.html [2015-09-08]
Angelin, K. (2015) Ellos omprofilering. Habit.se.
http://habit.se/ellos-omprofilering/ [2015-02-17]
Applebaum, W. (1951). Studying Customer Behavior in Retail Stores. Journal of Marketing (pre-1986), 16, s. 172.
Avery, J., Steenburgh, T.J., Deighton, J. & Caravella, M. (2012). Adding bricks to clicks:
Predicting the patterns of cross-channel elasticities over time. Journal of Marketing, 76(3), ss.
96-111.
Balakrishnan, A., Sundaresan, S. & Zhang, B. (2014). Browse‐and‐Switch: Retail‐Online Competition under Value Uncertainty. Production and Operations Management, 23(7), ss.
1129-1145.
Ball, G. (2014). Fashion retailing - past, present and future. Textile Progress, 46(3), ss. 227-321.
Belanche, D., Casaló, L. V., & Guinalíu, M. (2013). The role of consumer happiness in relationship marketing. Journal of Relationship Marketing, 12(2), ss. 79-94.
Bell, D., Gallino, S. & Moreno, A. (2015). Showrooms and information provision in omni-channel retail. Production and Operations Management, 24(3), ss. 360-362.
Bell, D.R., Gallino, S. & Moreno, A. (2014). How to win in an omnichannel world. MIT Sloan Management Review, 56(1), ss. 45-53.
Berman, B. & Thelen, S. (2004). A guide to developing and managing a well-integrated multi-channel retail strategy. International Journal of Retail & Distribution Management, 32(3), ss. 147-156.
Blázquez, M. (2014). Fashion Shopping in Multichannel Retail: The Role of Technology in Enhancing the Customer Experience. International Journal of Electronic Commerce, 18(4), ss. 97-116.
Bobalca, C. (2015). The loyal customers' perception regarding the online buying process. CES Working Papers, 7(2), ss. 241-255.
Bryman, A. & Bell, E. (2015). Business research methods, 4.th edn, Oxford Univ. Press, Oxford.
Chong Lim, B. & Chung, C. (2014). Word-of-mouth: The use of source expertise in the evaluation of familiar and unfamiliar brands. Asia Pacific Journal of Marketing and Logistics, 26(1), ss. 39-53.
Dagens industri (2016). Omnichannel är hemligheten.
http://www.di.se/sponsrad/swedbank/2016/5/18/omnichannel-ar-hemligheten/ [2016-05-18]
Dawon, S., Bloch, P.H., & Ridway, N.W. (1990). Shopping motives, emotional states, and retail outcomes. Journal of Retailing, 66(4), ss. 408-427.
Handelstrender.se (2016). Den renodlade e-butikens död.
http://www.handelstrender.se/den-renodlade-e-butikens-dod/ [2016-01-18]
Forne, D. (2016). Göteborg hetaste handelsmarknaden. Dagenshandel.
http://www.dagenshandel.se/nyheter/goteborg-hetaste-handelsmarknaden/#sthash.xBI9tiCW.
dpuf [2016-02-18]
Gentile, C., Spiller, N., & Noci, G. (2007). How to sustain the customer experience:. an overview of experience components that co-create value with the customer. European Management Journal, 25(5), ss. 395-410.
Goldsmith, R. & Flynn, L. (2005). Bricks, clicks, and pix: apparel buyers’ use of stores, internet, and catalogs compared. International Journal of Retail & Distribution Management, 11(4), ss. 271-283.
Hamza, V.K. & Saidalavi, K. (2014). A Study on Online Shopping Experience and Customer Satisfaction. Advances in Management, 7(5), s. 38.
Hedhli, K.E., Chebat, J.C. & Sirgy, M.J. (2013). Shopping well-being at the mall: Construct, antecedents, and consequences. Journal of Business Research, 66(7), ss. 856-863.
Huang, Z. & Benyoucef, M. (2015). User preferences of social features on social commerce websites: An empirical study. Technological Forecasting and Social Change, 95, ss. 57-72.
HUI Research (2016). E-barometerns helårsrapport 2015. http://www.hui.se/statistik-rapporter/index-och-barometrar/e-barometern [2016-01-18]
Islam, M.A., Khadem, M. & Sayem, A. (2012). Service quality, customer satisfaction and customer loyalty analysis in Bangladesh apparel fashion retail: an empirical study.
International Journal of Fashion Design, Technology and Education, 5(3), ss. 213-224.
Jiang, Z., Nagasawa, S., & Watada, J. (2014). Luxury fashion brand image building: The role of store design in bally and tod's Japan. Management Decision, 52(7), ss. 1288-1301.
Karamehmedovic, L. & Bredmar, K. (2013). Sales Channel as a Strategic Choice - SME Managers Seeking Profitability. International Business Research, 6(7), s. 1.
Karlsson, T. (2014). Snabbare utveckling än någonsin. Dagenshandel.
http://www.dagenshandel.se/ledare/snabbare-utveckling-nagonsin/ [2014-10-16]
Liu, F., Li, J., Mizerski, D., & Soh, H. (2012). Self-congruity, brand attitude, and brand loyalty: A study on luxury brands. European Journal of Marketing, 46(7/8), ss. 922-937.
Marzo-Navarro, M., Pedraja-Iglesias, M., & Pilar Rivera-Torres, M. (2004). The benefits of relationship marketing for the consumer and for the fashion retailers. Journal of Fashion Marketing and Management: An International Journal, 8(4), ss. 425-436.
Matthiesen, I., & Phau, I. (2010). Brand image inconsistencies of luxury fashion brands: A buyer-seller exchange situation model of hugo boss australia. Journal of Fashion Marketing and Management, 14(2), ss. 202-218.
Nam, J., Ekinci, Y., & Whyatt, G. (2011). Brand equity, brand loyalty and consumer satisfaction. Annals of Tourism Research, 38(3), ss. 1009-1030.
Nell, C., & Wiid, J. (2014). Sight: The last bastion of the brick and morter retailer to survive?.
The International Business & Economics Research Journal (Online),13(1), ss. 125-n/a.
Ozen, H. & Engizek, N. (2014). Shopping online without thinking: being emotional or rational?. Asia Pacific Journal of Marketing and Logistics, 26(1), ss. 78-93.
Pantano, E. & Viassone, M. (2015). Engaging consumers on new integrated multichannel retail settings: Challenges for retailers. Journal of Retailing and Consumer Services, 25, ss.
106-114.
Picot-Coupey, K. (2014). The pop-up store as a foreign operation mode (FOM) for retailers.
International Journal of Retail & Distribution Management, 42(7), ss. 643-670.
Postnord (2016). Rekordnivåer för e-handeln. Dagensindustri.
http://www.di.se/sponsrad/postnord/2016/2/22/rekordnivaer-for-e-handeln/ [2016-02-23]
Rapp, A., Baker, T.L., Bachrach, D.G., Ogilvie, J. & Beitelspacher, L.S. (2015). Perceived customer showrooming behavior and the effect on retail salesperson self-efficacy and performance. Journal of Retailing, 91(2), ss. 358-369.
Rossiter, J. R. (2014). 'Branding' explained: Defining and measuring brand awareness and brand attitude. Journal of Brand Management, 21(7-8), ss. 533-540.
Sachdeva, I. & Goel, S. (2015). Retail store environment and customer experience: a paradigm. Journal of Fashion Marketing and Management, 19(3), ss. 290-298.
Surchi, M. (2011). The temporary store: A new marketing tool for fashion brands. Journal of Fashion Marketing and Management: An International Journal, 15(2), ss. 257-270.
Taylor, D., & Levin, M. (2014). Predicting mobile app usage for purchasing and information-sharing. International Journal of Retail & Distribution Management, 42(8), ss. 759-774.
Thenglau, G. & Han lee, S. (1999). Consumers’ trust in a brand and the link to brand loyalty.
Journal of market focused management, 4, ss. 341-370.
Dagens nyheter (2012). Växande näthandel slår ut jättegalleriorna.
http://www.dn.se/debatt/stockholmsdebatt/vaxande-nathandel-slar-ut-jattegalleriorna/
[2012-12-23]
Willmott, B. (2014). Retail showrooms, mobile sales. Journal of Direct, Data and Digital Marketing Practice, 15(3), ss. 229-232.
Wolny, J., & Charoensuksai, N. (2014). Mapping customer journeys in multichannel decision-making. Journal of Direct, Data and Digital Marketing Practice, 15(4), ss. 317-326.
Wu, I. & Wu, S. (2015). A strategy-based model for implementing channel integration in e-commerce: An empirical examination. Internet Research, 25(2), ss. 239 - 261.
Zhang, J., Farris, P.W., Irvin, J.W., Kushwaha, T., Steenburgh, T.J. & Weitz, B.A. (2010).
Crafting Integrated Multichannel Retailing Strategies. Journal of Interactive Marketing, 24(2), ss. 168-180.