INTERVIEW TWO
Ålder: 25 Kön: man
Bransch: Resturang/städ
Har du i din roll välkomnat nya anställda och gett dem upplärning eller liknande? Ja, stuk. På sodexo med, så städning.
Vad var det som gjorde att du aktuell för detta ansvar?
Dels att jag var lagschef, ansvarig och på sodexo var det att jag kände dem som började och ville hjälpa till. Hur lång var upplärningsperioden ungefär?
3 arbetspass kanske, ingen uppstyrd process i det fallet. Man visar uppgifter och sen försöker man hålla koll så att man båda känner att det kommer gå av sig själv. Fråga personen själv när det känns ok och frågorna börjar ta slut.
Vad tycker du är viktigt vid en upplärning?
Att visa förståelse för att de mest enkla uppgifterna kan vara nytt för någon annan, alla har olika erfarenheter sedan tidigare. Att man är tydlig med att erbjuda sig att demonstrerande hur uppgifter genomförs, visar själv först, och sedan låter den andra testa. Tydligt att det kommer bli fel i början och det är okej, ändå uppmuntrande. Man måste förstå att allt är nytt för en ny person, mycket på en gång. Börjar med det viktigaste och sen bygger på efterhand. Gå med tills båda känner att de känns bra.
Vad behöver du som utbildare för att kunna genomföra en bra upplärning?
Dels måste jag själv känna att jag kan jobbet och uppgifterna jag ska lära ut. Jag behöver också tid, om jag har massor av annat att göra måste jag få mindre ller mer tid att lära ut. Så att jag kan fokusera på det, kommer gå snabbare om jag endast kan fokusera på upplärning, eller iaf vissa stunder. Så kompetens, möjlighet och att jag vill, så att det något man tvingas till.
Har du genomfört en upplärning som du blivit nöjd med? Varför?
Ja, nu kan folk moppa golv. Mycket för att personen och jag hade bra kontakt, hade möjlighet att få göra fel och lära sig. Framförallt att han fortsatte jobba över tid. Vi hade kul under tiden!
Har du genomfört en upplärning som du är mindre nöjd med? Varför? inte som jag kan komma på specifikt.
TO TEACH SOMEONE NEW
INTRODUCTION
information to the participant: the interview takes about 30 minutes. The goal with the project is trough product development enhance the user experience of the current onboarding process at Willys. The interviews are a data gathering method to better understand the users experiences of their first timeperiod at Willys. The interview is anonymous and will not be stored in any connection to your name. The interviews are conducted though phone or video meeting, depending on what the user prefers.
DEMOGRAPHICS
Age: Gender:
When did your employment at Willys start?
Are you employed at Willys today? In what form? (Summer job, parttime, etc.)
In which store do you work? In the store, are you working in any special department? Or is it fluid? (Ex, cashier) When you started your role, did you have any earlier experience of store work or other related? If yes, what type? How long? Did this help you when starting this role? In what way?
INDUKTION COURSE
Think back to when you had been confirmed to get the job, but not yet started your first day in the store.
How did you feel before your first day at Willys? What kind of expectations did you have?
Did you conduct the digital learning material at the induction portal? If yes, when? Before your first day? Did you complete the course? How did you experience the portal?
How did you conduct the course? Though computer or mobile, etc.
Did you interact with others though the induction tool? Example, your coach, manager or other co-workers? Did you feel like this education prepared you for your first day? In what way?
Did it change your expectations or feeling regarding your upcoming first day?
What did you feel was good about this education tool? What was good? Bad? IS there anything that you think is missing, or can be developed?
IN STORE TRAINING
Tell me more about your first time at the Willys store
How was your first day at Willys? What did you do? How did it feel? Can you remember what you first learned? And what your thoughts where?
How did the rest of the week look? Tell me more about the in-store training in the store. Who was your teacher/mentor? One person or a few?
Was there any task or area that felt harder to learn or master? Why? Is there anything that you still today feel that you are insecure about? What? Why?
Do you feel that you got enough training in store to feel secure in your role? How long did this take for you? Was the information given in store clear and easy to follow? Is there any support material provided in the store to support the training?
Did you feel that the in-store training helped you to build relationships though out the organisation? What was the best part of the in-store training? Why? The worst part? Why?
How do you think this training can be enhanced? Ideas? Opinions?
AXFOOD ACADEMY
Tell me more about the education portal Axfood academy that is used for later education.
Have you conducted education courses though the Axfood academy portal? Which courses? When? How did you get the information about that you have to conduct these training courses?
Do you know if you are planned to go through any new courses in the future?
Do you feel that you have a good understanding of which courses you should have conducted or should go through in the future? How do you know if you have done the courses that you should?
What do you feel about the portal? Is it helpful? What’s best about it? Worst? How can it be enhanced? Other opinions? How do you feel about it compared to induction portal?
OTHER TOOLS
Do you use the Willys intranet? For what purpose? When? How often? Do you use it in person regards or as a tool in your work tasks?
Have you used the digital co-worker guide? For what? When? How often? What do you feel about this tool? What would make you use it more often?
SUMMARY
If you think about the whole experience of starting a new role at Willys? How was your experience? What has been the best parts?
What could have been better?
What would you like to be improved? How can it be improved? Do you have any own ideas or reflections about this project? Is there anything you think I should investigate or explore further?
a
ppeNDIxe. U
seRINTeRvIewResUlTINTERVIEW ONE
Age: 24 years old Gender: Woman
When did your employment at Willys start? I have worked since May 2020. Around 6 months.
Are you employed at Willys today? In what form? Yes, started as a summer job but as I am a student full time I work extra when I have time.
In which store do you work? In the store, are you working in any special department? Or is it fluid? Erikslund, Västerås. I was directly hired as a part of the chasier team, so I knew from the beginning that I would work in that department. It what the cashier managers who led the interview I had. Later, I also started working in the “förbutik” at the store. Where we handle mail and fast food etc.
When you started your role, did you have any earlier experience of store work or other related? If yes, what type? How long? Did this help you when starting this role? In what way?
I have worked in a shoe store, as cashier in the fast-food industry and other service professions. This made me get into the cash systems at Willys very quickly. Other things I already felt comfortable with are how to talk to customers and how to behave in different situations. So that was nice.
Induction portal
Think back to when you had been confirmed to get the job, but not yet started your first day in the store. How did you feel before your first day at Willys? What kind of expectations did you have?
It was good to have done the digital thing before starting, to go through the core values of Willys. It made me get a better picture and prepare for Willys as a concept. Because even though the information was the same as in previous jobs, Willys as a store and organization was new to me. I had not shopped at Willys myself before as an example. So, it was rewarding to immediately get a picture of their visions and values. In connection with signing a contract, I was given access to induction, and the request that it would be good if it was done before my first day. I received logins and the like via email from my boss.
Did you conduct the digital learning material at the induction portal? If yes, when? Before your first day? Did you complete the course?
I completed the whole course directly and before my first day. How did you experience the portal?
I experienced it as good. Since I study marketing, I probably check a little extra on what it looks like, but I thought it was a good system. It was neat, simple, short and easy to read. It was clearly simple and clear to go through.
How did you conduct the course?
On my own computer from home, I had no problems getting into the portal and login in.
Did you interact with others though the induction tool? Example, your coach, manager or other co-workers? No, no more than that in some sections you would answer things. Then you could see what others wrote, and you understood that they are real people. But no contact with coach or boss, etc.
Did you feel like this education prepared you for your first day? In what way?
I think that the information about the Willys concept was the most valuable to me. What the company stands for, where it has simply ended up. A good foundation!
Did it change your expectations or feeling regarding your upcoming first day? Yes, I knew more clearly what kind of company I have been employed by and what I work for.
What did you feel was good about this education tool? What was good? Bad? Is there anything that you think is missing, or can be developed? It felt very general, but also understand why, because there are so many who start within the organization. I would have thought it was nice with a more personal part of the introduction, linked to the city or store I should start in. Location specific information. But it may be very difficult to implement in practice. Something that connects more personally, with the store and people that I was going to work with.
In store training
Tell me more about your first time at the Willys store
How was your first day at Willys? What did you do? How did it feel?
My cashier manager has been very supportive throughout the process, she met me and showed me around, showed where to store your lunch, how to heat food, stamp in stamp out and other things like that. We went through the store, which was good to see the warehouse and different departments. She showed the cash registers, functions, how to get the conveyor belt to work. Then I got to stand behind an experienced girl working in the cashier and watch, and later when I felt ready I got to do the work and she stood behind as support. The time to start feeling ready varies a lot for everyone, not very difficult for me I think .. because I had previous experience. I think it goes extra fast for us who started right then, because of covid-19. That the process was speeded up, but for me it has gone well. Always