Efter litteraturstudien saknas forskning kring Leanimplementeringar i hela, eller i större delar av organisationer i välfärdsbranschen. Till exempel större Leanimplementeringar där sjukhus använder sig av fler Lean verktyg och metoder. Det finns flera områden inom sjukvården som är intressanta att undersöka. Det skulle exempelvis vara intressant att undersöka effektiviseringsarbetet på de delar av ett sjukhus som inte har med patienter att göra? Vad för arbete görs kring exempelvis inköp och lagring av vardagliga artiklar på ett sjukhus?
Något som saknas inom både välfärds- och servicebranschen är verktyg som används för teamwork. Med tanke på att vissa källor beskrev hur arbetstagare upplevde att den föreliggande hierarkin hade försvunnit eller minskat på arbetsplatsen hade det varit intressant att fortsätta forska kring vilka fler effekter ett sjukhus kan få om de använder sig av till exempel ringi och involverar större delar av ett sjukhus i sina beslut?
Det vi även har sett i många artiklar är att Leanverktyg nämns, men det beskrivs däremot inte hur de används. Med fler artiklar som tar upp hur verktygen faktiskt används för just den branschen skulle det finnas ett bättre material att analysera. Genom att tydligare få veta hur organisationerna använder verktygen skulle det öppnas upp för att hitta likheter och olikheter på de delar där implementeringen inte fungerat i de olika branscherna.
Under tiden källor till tidslinje-grafen samlades så sållades en stor del med artiklar kring ”Lean construction”. Om en liknande studie som denna görs så är det en väldigt intressant bransch att ta med.
Källförteckning
Abdi, F., Khalili Shavarini, S., & Seyed Hoseini, S. M. (2006). Glean lean:
how to use lean approach in service industries? Journal of Services Research, 6.
Alsmadi, M., Almani, A., & Jerisat, R. (2012). Total Quality Management
& Business Excellence A comparative analysis of Lean practices and performance in the UK manufacturing and service sector firms.
Total Quality Management & Business Excellence, 3363.
https://doi.org/10.1080/14783363.2012.669993
Arlbjørn, J. S., Freytag, P. V., & Haas, H. De. (2011). Service supply chain management A survey of lean application. International Journal of Physical Distribution & Logistics Management Application in the Municipal Sector. https://doi.org/10.1108/09600031111123796
Bergman, B., & Klefsjö, B. (2012). Kvalitet från behov till användning (5th ed.). Lund: Studentlitteratur.
Besser, T. L. (1996). Team Toyota : transplanting the Toyota culture to the Camry plant in Kentucky. Albany: State University of New York Press.
Brock, D., Gwynne, M., Weir, S., Dickinson, I., Willis, B., & Reid, A.
(2018). Quality Management in Primary Care Implementing Lean in
Academic Primary Care, 27(3), 111–116.
https://doi.org/10.1097/QMH.0000000000000173
Chen, J. C., & Cox, R. A. (2012). Value Stream Management for Lean Office — A Case Study. American Journal of Industrial Business
Management, 2012(April), 17–29.
http:/dx.doi.org/10.4236/ajibm.2012.22004
Collins, K. F., Muthusamy, S. K., Carr, A., Collins, K. F., Muthusamy, S.
K., & Carr, A. (2015). Toyota production system for healthcare organisations : prospects and implementation challenges. Total Quality Management & Business Excellence, 26(0), 905–918.
Gao, T., & Gurd, B. (2019). Organizational issues for the lean success in China : exploring a change strategy for lean success. BMC Health Services Research, 6, 1–11. https:/doi.org/10.1186/s12913-019-3907-6 Hsuan, J., Skjött-Larsen, T., Kinra, A., & Kotzab, H. (2015). Managing the
global supply chain (4. ed..). Copenhagen: Copenhagen Business School Press.
Hung, D., Martinez, M., Yakir, M., & Gray, C. (2015). Implementing a Lean Management System in Primary Care : Facilitators and Barriers From the Front Lines, 24(3), 103–108.
https://doi.org/10.1097/QMH.0000000000000062
Jiménez, M., Romero, L., Domínguez, M., & Espinosa, M. (2015). 5S methodology implementation in the laboratories of an industrial engineering university school, 78, 163–172.
https://doi.org/10.1016/j.ssci.2015.04.022
Karaivanov, D. (2014). Ultimate Guide to Lean KPIs for Your Business.
Retrieved May 26, 2019, from https://kanbanize.com/blog/lean-kpis-for-business/
Karlsson, P., & Källberg, M. (2017). Lean i svensk sjukvård En studie av medarbetares syn på implementering av Lean. Örebro University School of Business.
Langstrand, J., & Drotz, E. (2016). Total Quality Management & Business Excellence The rhetoric and reality of Lean : a multiple case study.
Total Quality Management & Business Excellence, 3363.
https://doi.org/10.1080/14783363.2015.1004307
Liker, J. K. (2004). The Toyota way fourteen management principles from the world’s greatest manufacturer. New York: McGraw-Hill.
Ljungblom, M. (2016). Business Excellence with Customer Service in World Class. In 19th QMOD Conference.
Mahbod, M. A., & Shahin, A. (2006). Prioritization of key performance indicators An integration of analytical hierarchy process.
International Journal of Productivity and Performance Management, 56.
https://doi.org/10.1108/17410400710731437
Middleton, P., & Joyce, D. (2012). Lean Software Management : BBC
Worldwide Case Study, 59, 20–32.
https://doi.org/10.1109/TEM.2010.2081675
Modi, D. B., & Thakkar, H. (2014). Lean Thinking : Reduction of Waste , Lead Time , Cost through Lean Manufacturing Tools and Technique, 4(3), 339–344.
Naylor, J. Ben, Naim, M. M., & Berry, D. (1999). Leagility : Integrating the lean and agile manufacturing paradigms in the total supply chain. International Journal of Production Economics, 62, 107–118.
https:/doi.org/10.1016/S0925-5273(98)00223-0
Olsson, H., & Sörensen, S. (2011). Forskningsprocessen : kvalitativa och kvantitativa perspektiv. Stockholm: Liber.
Pavlović, D., Todorović, M., Mladenović, S., & Milosavljević, P. (2014).
THE ROLE OF QUALITY METHODS IN IMPROVING EDUCATION PROCESS : CASE STUDY, 9(2), 219–230.
https://doi.org/10.5937/sjm9-5538
Piercy, N. (2009). Lean transformation in the pure service environment : the case of the call service centre, (January).
https://doi.org/10.1108/01443570910925361
Poksinska, B. (2010). The Current State of Lean Implementation in.
Quality Management in Health Care, 19(4), 319–329.
https://doi.org/10.1097/QMH.0b013e3181fa07bb
Radnor, Z. J., Holweg, M., & Waring, J. (2012). Lean in healthcare: The
unfilled promise?, 74, 364–371.
https://doi.org/10.1016/j.socscimed.2011.02.011
Sagi, S. (2015). “ Ringi System ” The Decision Making Process in Japanese Management Systems : An Overview. International Journal of Management and Humanities, 1(May).
Scherrer-rathje, M., Boyle, T. A., & Deflorin, P. (2009). Lean , take two ! Reflections from the second attempt at lean implementation.
Scholtes, P. R. (1998). The Leader’s Handbook: Making Things Happen, Getting Things Done. The McGraw-Hill Companies. Retrieved from http://lib.pyu.edu.vn/handle/123456789/6237
Sharp, H., Preece, J., & Yvonne, R. (2016). Interaktionsdesign : bortom människa-dator-interaktion (1st ed.). Studentlitteratur.
Stadnicka, D., & Ratnayake, R. M. C. (2017). Enhancing performance in service organisations : a case study based on value stream analysis in the telecommunications industry. International Journal of
Production Research, 7543, 0.
https://doi.org/10.1080/00207543.2017.1346318
Teich, S. T., Faddoul, F. F., & Sc, M. (2013). Lean Management — The Journey from Toyota to Healthcare. Rambam Maimondies Medical Journal, 4(2), 1–9. https://doi.org/10.5041/RMMJ.10107
Tezel, A., Koskela, L., & Tzortzopoulos, P. (2009). The functions of visual management.
Thorhallsdottir, T. V. (2016). Implementation of lean management in an airline cabin , a world first execution ? Procedia - Social and Behavioral
Sciences, 226(October 2015), 326–334.
https://doi.org/10.1016/j.sbspro.2016.06.195
Ulhassan, W., Sandahl, C., Westerlund, H., Henriksson, P., Bennermo, M., & Thor, J. (2013). Antecedents and Characteristics of Lean Thinking Implementation in a Swedish Hospital :, 22(1), 48–61.
https://doi.org/10.1097/QMH.0b013e31827dec5a
Womack, J. P., Jones, D. T., & Roos, D. (1990). The Machine That Changed the Word: The Story of Lean Production. New York: HarperPerennial.
Bilaga A
Tabell som visar de databassökningar som gjorts i förstudien och litteraturstudien.
Sök-ID
Datum Databas Sökord Begränsningar Antal träffar
9 0413 Scholar “”Lean”
19 0425 Scholar “Key
Bilaga B
Källförteckning för figur 7, andelen olika metoder som använts i de olika implementeringarna.
Abdi, F., Khalili Shavarini, S., & Seyed Hoseini, S. M. (2006). Glean lean:
how to use lean approach in service industries? Journal of Services Research, 6.
Adel, R. (2010). Roadmap for Continuous Quality Improvement and Sustainability : a case study in Egyptian service sector organization Roadmap for continuous quality improvement and sustainability : a case study in Egyptian service sector organisation Riham Adel Hassan Say. International Journal of Productivity and Quality Management, 6(September 2010).
https://doi.org/10.1504/IJPQM.2010.035119
Andersson, R., & Hilletofth, P. (2014). LEAN IMPLEMENTATION IN GERIATRIC CARE IN A MUNICIPAL : A CASE STUDY FROM SW EDEN. In Proceedings of 2014 International Conference On Technology Innovation And Industrial Management.
Arlbjørn, J. S., Freytag, P. V., & Haas, H. De. (2011). Service supply chain management A survey of lean application. International Journal of Physical Distribution & Logistics Management Application in the Municipal Sector. https://doi.org/10.1108/09600031111123796 Bamford, D., Forrester, P., Dehe, B., & Leese, R. G. (2013). Partial and
Iterative Lean Implementation : Two Case Studies. International Journal of Operations & Production Management, 35(5), 2–35.
Burgess, N., & Radnor, Z. (2010). Lean Paradox : Can Lean influence Healthcare ? In Proceedings of the 17th International Annual European Operations Management Association (EuROMA) Conference-Managing Operations in Service Economies (pp. 6–9).
Carter, B., Danford, A., Carter, B., Danford, A., Howcroft, D.,
Richardson, H., … Taylor, P. (2011). Lean and mean in the civil service : The case of processing in HMRC ‘ All they lack is a chain ’:
lean and the new performance management in the British civil service, (November 2018).
https://doi.org/10.1080/09540962.2011.560708
Carter, B., Danford, A., Howcroft, D., Richardson, H., Smith, A., &
Taylor, P. (2013). ‘ Stressed out of my box ’: employee experience of lean working and occupational ill-health in clerical work in the UK public sector. Work, Employment and Society, 27(5).
https://doi.org/10.1177/0950017012469064
Chen, J. C., & Cox, R. A. (2012). Value Stream Management for Lean Office — A Case Study. American Journal of Industrial Business Management, 2012(April), 17–29.
https://doi.org/http://dx.doi.org/10.4236/ajibm.2012.22004 Chiarini, A. (2012). Risk management and cost reduction of cancer
drugs using Lean Six Sigma tools. Leadership in Health Services, 25(4). https://doi.org/10.1108/17511871211268982
Crowe, J. (2011). Integrating Current State and Future State Value Stream Mapping with Discrete Event Simulation : a Lean
Distribution Case Study. In The Third International Conference on Advances in System Simulation (SIMUL).
Cudney, E., & Elrod, C. (2011). A comparative analysis of integrating lean concepts into supply chain management in manufacturing and service industries, (May 2019).
https://doi.org/10.1108/20401461111119422
Dannapfel, P. (2014). Dissemination strategy for Lean thinking in health care. International Journal of Health Care Quality Assurance, (July).
https://doi.org/10.1108/IJHCQA-01-2013-0001
Doman, M. S. (2011). A new lean paradigm in higher education : a case study. Quality Assurence in Education, (July 2011).
https://doi.org/10.1108/09684881111158054
Gao, T., & Gurd, B. (2019). Organizational issues for the lean success in China : exploring a change strategy for lean success. BMC Health Services Research, 6, 1–11.
https://doi.org/https://doi.org/10.1186/s12913-019-3907-6
Grove, A. L., Meredith, J. O., Macintyre, M., Angelis, J., & Neailey, K.
(2010). Lean implementation in primary care health visiting
Hung, D., Martinez, M., Yakir, M., & Gray, C. (2015). Implementing a Lean Management System in Primary Care : Facilitators and Barriers From the Front Lines, 24(3), 103–108.
https://doi.org/10.1097/QMH.0000000000000062
Jiménez, M., Romero, L., Domínguez, M., & Espinosa, M. (2015). 5S methodology implementation in the laboratories of an industrial engineering university school, 78, 163–172.
https://doi.org/10.1016/j.ssci.2015.04.022
Karlsson, P., & Källberg, M. (2017). Lean i svensk sjukvård En studie av medarbetares syn på implementering av Lean. Örebro University School of Business.
Kromidha, E. (2013). Lean e-integration for development : The case of the National Licensing Center in Albania. In Proceedings of the Sixth International Conference on Information and Communications
Technologies and Development.
Laureani, A., & Antony, J. (2010). Reducing employees’ turnover in transactional services: A Lean Six Sigma case study. International Journal of Productivity and Performance Management, (September).
https://doi.org/10.1108/17410401011075666
Laureani, A., Antony, J., & Alex, D. (2010). Lean Six Sigma in a Call Centre : A Case Study. International Journal of Productivity and Performance Management, 59(2010), 757–768.
https://doi.org/10.1108/17410401011089454
Ljungblom, M. (2016). Business Excellence with Customer Service in World Class. In 19th QMOD Conference.
Mazzocato, P., Holden, R. J., Brommels, M., Aronsson, H., Bäckman, U., Elg, M., & Thor, J. (2012). How does lean work in emergency care ? A case study of a lean-inspired intervention at the Astrid Lindgren Children ’ s hospital , Stockholm , Sweden.
Mentzer, J. J. T., Dewitt, W., Keebler, J. J. S., Min, S., Nix, N. W., Smith, C. D., & Zacharia, Z. G. (2001). Defining supply chain
management. Journal of Business Logistics, 22(2), 1–25.
https://doi.org/10.1002/j.2158-1592.2001.tb00001.x
Middleton, P., & Joyce, D. (2012). Lean Software Management : BBC Worldwide Case Study, 59, 20–32.
https://doi.org/10.1109/TEM.2010.2081675
Paarup, A., & Nielsen, A. P. (2011). Improving Healthcare through Lean Management : Experiences from the Danish healthcare system Improving Healthcare through Lean Management : Experiences from the Danish healthcare system. In 5th Nordic Conference on Health Organization and Management.
Papadopoulos, T., Radnor, Z., & Merali, Y. (2011). The role of actor associations in understanding the implementation of Lean thinking in healthcare, 31(2), 167–191.
https://doi.org/10.1108/01443571111104755
Pavlović, D., Todorović, M., Mladenović, S., & Milosavljević, P. (2014).
THE ROLE OF QUALITY METHODS IN IMPROVING EDUCATION PROCESS : CASE STUDY, 9(2), 219–230.
https://doi.org/10.5937/sjm9-5538
Piercy, N. (2009). Lean transformation in the pure service environment : the case of the call service centre, (January).
https://doi.org/10.1108/01443570910925361
Poksinska, B., Swartling, D., & Drotz, E. (2013). The daily work of Lean leaders – lessons from manufacturing and healthcare. Total Quality Management & Business Excellence, 24(3–8).
https://doi.org/http://dx.doi.org/10.1080/14783363.2013.791098 Radnor, Z., & Bucci, G. (2011). Analysis of Lean Implementation in UK
Business Schools and Universities.
Radnor, Z., & Johnston, R. (2013). The Management of Operations Lean in UK Government : internal efficiency or customer service ?
Production Planning & Control, 7287.
https://doi.org/10.1080/09537287.2012.666899
Scherrer-rathje, M., Boyle, T. A., & Deflorin, P. (2009). Lean , take two ! Reflections from the second attempt at lean implementation.
https://doi.org/10.1016/j.bushor.2008.08.004
Srichai, P., Yodmongkol, P., Sureephong, P., & Meksamoot, K. (2013).
Managing School Safety in Thailand : Assessing the Implications and Potential of a Lean Thinking Framework.
https://doi.org/10.1177/2158244013489985
Stadnicka, D., & Ratnayake, R. M. C. (2017). Enhancing performance in service organisations : a case study based on value stream analysis in the telecommunications industry. International Journal of
Production Research, 7543, 0.
https://doi.org/10.1080/00207543.2017.1346318
Teich, S. T., Faddoul, F. F., & Sc, M. (2013). Lean Management — The Journey from Toyota to Healthcare. Rambam Maimondies Medical Journal, 4(2), 1–9. https://doi.org/10.5041/RMMJ.10107
Thorhallsdottir, T. V. (2016). Implementation of lean management in an airline cabin , a world first execution ? Procedia - Social and
Behavioral Sciences, 226(October 2015), 326–334.
https://doi.org/10.1016/j.sbspro.2016.06.195
Trilling, L., Pellet, B., Delacroix, S., Fleury, H. C., Trilling, L., Pellet, B.,
… Marcon, E. (2010). Improving care efficiency in a radiotherapy center using Lean philosophy. In 2010 IEEE Workshop on Health Care Management (WHCM).
https://doi.org/10.1109/WHCM.2010.5441251
Ulhassan, W. (2014). LEAN , TEAM AND PSYCHOSOCIAL FACTORS A LONGITUDINAL INVESTIGATION AT A. Karolinska Institutet.
Ulhassan, W., Sandahl, C., Westerlund, H., Henriksson, P., Bennermo, M., & Thor, J. (2013). Antecedents and Characteristics of Lean Thinking Implementation in a Swedish Hospital :, 22(1), 48–61.
https://doi.org/10.1097/QMH.0b013e31827dec5a