Development of a Technical Procedure Manual for Norwegian

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BACHELOR THESIS IN

AERONAUTICAL ENGINEERING

15 CREDITS, BASIC LEVEL 300

Development of a

Technical Procedure

Manual for Norwegian

Authors: Magnus Franzén and Kim Gunnarsson

Report code: MDH.IDT.FLYG.0198.2008.GN300.15HP.M

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competition that took place on the Swedish market. The result wasn´t that good as

expected

and the year of 2007 Finnair sold FlyNordic to the Norwegian low cost carrier

Norwegian Air Shuttle. FlyNordic will now be a part of Norwegian Air Shuttle´s large

expansion plans where, for instance, a total fleet renewal is included. FlyNordic has also

changed name to Norwegian to better fit into the new organization.

The purpose with a TPM is to ease the workload for both the maintenance organization and

the airline. Until today Norwegian has had problems caused by absence of clear directives

how the administrative work between the maintenance organization and the airline should

go on. Norwegian wants a manual where issues about responsibility distribution, working

procedures and the way of business are clearly illustrated and described. In this project we

have focused on a couple of chosen procedures as “Technical Log Procedure”, “Work Order

Procedure” and “Spare Part Procedure”. We have tried to create an easy-lucid and

user-friendly manual as a result of flowcharts and declaring pictures. The work has been

performed in Norwegian´s head office at Stockholm Arlanda Airport.

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flygbolaget FlyNordic. Finnairs syfte med det var att ge sig in i lågpriskonkurrensen på den

svenska flygmarknaden. Resultatet blev inte vad Finnair väntat sig och år 2007 sålde de

FlyNordic till det norska lågprisbolaget Norwegian Air Shuttle. FlyNordic blir nu en del av

Norwegian Air Shuttles stora expansionsplaner där bland annat en total uppgradering av

flygplansflottan ingår. FlyNordic har också bytt namn till Norwegian för att bättre passa in i

den nya organisationen.

Syftet med en TPM är att underlätta arbetet både för underhållsorganisationen och

flygbolaget. Norwegian har fram till idag haft problem med att det inte funnits klara direktiv

för hur det administrativa arbetet mellan underhållsorganisationen och flygbolaget ska

skötas. Norwegian vill ha en manual där frågor kring ansvarsfördelning, arbetssätt och

ärendets gång tydligt ska illustreras och beskrivas i innehållet. I det här examensarbetet har

vi fokuserat på ett antal utvalda processer så som ”Technical Log Procedure”, ”Work Order

Procedure” och ”Spare Part Procedure”. Vi har försökt skapa en lättöverskådlig och

användarvänlig manual med hjälp utav flödesscheman och förklarande bilder. Arbetet har

bedrivits vid Norwegian´s huvudkontor på Stockholm Arlanda Flygplats.

Date: 16 May 2008

Carried out at: Norwegian

Advisor at MDH: Tommy Nygren

Advisor at Norwegian: Torben Aldén

Examinator: Tommy Nygren

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AOC

Air Operator Certificate

CAME

Continuing Airworthiness Management Exposition

EOM

Engineering & Maintenance Software System

HIL

Hold Item List

MEL

Minimum Equipment List

Norwegian

Swedish airline, fully owned by Norwegian Air Shuttle.

Norwegian Air Shuttle

Parent company

SB

Service Bulletin

TC

Task Card

Tech Log

Individual for each aircraft. Every flight or maintenance action

have an own sequence in the log.

TPM

Technical Procedure Manual

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iv

ABSTRACT______________________________________________________________ i

WORDLIST______________________________________________________________ iii

INDEX__________________________________________________________________iv

1. GENERAL____________________________________________________________1

1.1. BACKGROUND__________________________________________ 1

1.2. PURPOSE______________________________________________ 1

1.3. GOAL_________________________________________________ 2

1.4. METHOD______________________________________________ 2

2. NORWEGIAN________________________________________________________ 3

3. THE NEED OF A TPM__________________________________________________ 4

4. TPM OUTLINE________________________________________________________5

4.1. TECH LOG______________________________________________5

4.2. WORK ORDER__________________________________________ 5

4.3. SPARE PARTS___________________________________________ 6

5. RESULTS____________________________________________________________ 7

6. FUTURE WORK_______________________________________________________8

7. REFERENCES_________________________________________________________9

APPENDIX______________________________________________________________10

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own CAME and every change of the content must be monitored and authorized by the

national civil aviation authority. This means that even the smallest change or update of

CAME will be a time-consuming and demanding process.

To make updates, or other comparable operations, to CAME easier; the airline can have a

Technical Procedure Manual. A TPM can contain how the department work step by step,

contact information and other procedures that changes often. The TPM is not a mandatory

manual and can therefore be updated and modified without agreement from the authority.

The airline can then refer from CAME to TPM in some cases that contains often changed

information.

This kind of manual can also be used towards other companies that work close together

with the airline, like a maintenance organization. Instead of having a 24 h support all the

questions shall be answered in a perfect TPM. That kind of solution makes it easier for both

the airline and the subcontractor.

1.1. Background

Norwegian is a low cost carrier where efficiency and cost reduction are important aspects

of the business. To make sure that no extra costs affects the company Norwegian have, as

well as other low cost carriers, a very slim and efficient organization. To maintain an

organization like that the work has to be as friction free as possible. Long and complicated

considerations within updating CAME or subcontractors that need support can be

expensive and cause a heavy work load. There are many advantages with having a manual

that tells how the work is practiced, which pathway and who carries the responsibility of

different cases within the department. The manual wouldn´t just help the technical

department but also all the subcontractors that have to suit themselves into Norwegian ´s

way of work.

1.2. Purpose

To create a manual that can be used for answering questions towards subcontractors and

make common processes more efficient. The manual shall also be easy to update and work

with for future revisions and changes. It will also work as a supplement to CAME, keeping

the kind of information that changes a lot and over short times.

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all this to make it easier for the user. Also, it shall be easy to navigate within the manual

and easy to handle it, both in digital as hard copy variants.

1.4. Method

Interviews and different kind of hearings have been the main tool to make sure what

everyone in the technical department work with, which cases they handle and what cases

they are sending on to other instances. To make ourselves a picture of how the cooperation

between the airline and subcontractors are taking place, participation in meetings has been

an important part in our strategy.

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way to a fully low cost carrier and in relation with that, new destinations like Oslo, Umea,

Gothenburg and Copenhagen were established. In July 2007 FlyNordic was sold to the

Norwegian low cost carrier Norwegian Air Shuttle and the name FlyNordic was changed to

Norwegian.

Norwegian has a fleet existing of eight McDonnell Douglas MD 82 and 83, but in a couple of

years they will have a totally new fleet existing of Boeing 737-800. Norwegian is today flying

both regular and charter flights. Despite that they have a new name and a new owner they

are still operating under their own AOC. This means that they have to follow all the rules

and regulations like other airlines, with mandatory documents, technical organization etc.

From today and years to come Norwegian is in an exciting and necessary expansion. The

destinations Kiruna, Lulea, Umea, Olso, Gothenburg and Copenhagen will soon be

complemented with destinations like Dubai and many European cities as the new fleet

gradually are implemented.

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organization. The TPM shall contain answers to the questions and the problems that might

show up, for example during line maintenance, both at the base and out-stations. In the

present situation, there is some uncertainty on how to handle hardcopies, spare parts,

work orders etc. This results in an inefficient work due to the need of handling phone calls

and e-mails. With a functional TPM the maintenance organization and the technical

department will be able to focus on their own assignments and this will result in a much

more cost-effective business.

As mentioned earlier a TPM doesn´t have to be approved by any authorities or any other

regulations. This means it will be much easier to make changes and extend the TPM. This

provides the means to formulate the manual to be suited for the organization in question.

The TPM could include only one single procedure, as well as an entire organization.

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information etc.

To enable easy navigation in the TPM we have used hyperlinks throughout the whole

manual. With these hyperlinks there is no need to scroll up and down the manual. The

manual is also functional in hard copy, without the hyperlinks.

4.1. Tech Log

Each aircraft individual has its own logbook. The logbook contains all the history since the

airplane was new, including reparations and maintenance that has been performed.

A new log sequence is created in the logbook every time a new flight is started. After the

flight, the commander fills out the log sequence either if it´s a remark/defect or just nil. The

next time the airplane has a night stop or a temporary stopover,

a mechanic empties the

logbook and goes through the log sequences. If any job has to be performed, for example a

component change, the mechanic fills out the action field explaining what job has been

done. If the job that has to be performed is not urgent, according to

MEL, the job can be at

hold on HIL and be performed at a later occasion. When the mechanic has performed a job

from HIL, a new log sequence has to be created in the logbook. All log sequences shall be

registered in EOM and the hard copies will be stored in fire-safe archives.

4.2. Work Order

Checks, inspections and component changes are collected in the due list in which they can

be sorted by due date. The due list holds information about the operation, if it´s an AD or

an SB and the estimated due date.

When due date for a job closes in, the Planning Manager has to create a Work Order. For

each job that has to be performed in a Work Order a Task Card is created. The Task Card

also informs if an AD or an SB is connected to the job.

After a job has been performed, the maintenance organization shall send the

documentation to Norwegian who will check signatures and stamps so that the ordered job

has been correctly performed. If a job has been deferred, due to MEL, it will once again be

placed on the due list and connected to a new Work Order. Jobs that has been checked by

the Planning Manager and are completed shall be registered in EOM, and the hard copies

stored in the archive.

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new spare parts will take too long to order, it is possible to borrow spare parts from

another operator/airline. If spare parts are borrowed, this must be registered in HIL.

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the text in the TPM can be substituted with new flowcharts. This would simplify the

understanding of the processes and also minimize the risk of misunderstanding. The

continued use of hyperlinks is preferred to secure more convenient and faster usage of the

TPM. The development of the manual is of great importance, and should proceed with the

changes already made. This includes the creation of a user-friendly and pedagogical

manual, which can be done using more flowcharts and less text.

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2. Nygren, Tommy: Flygplansdrift och underhåll I MG1250, MDH, Västerås, 2006

3. Nygren, Tommy: Flygplansdrift och underhåll II MFL016, MDH, Västerås 2007

4. Aldén, Torben m.fl.: CAME FlyNordic, Stockholm, 2007

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TPM

Technical

Procedure

Manual

Nordic Airlink Holding AB

Box 242

190 47 Stockholm-Arlanda

Sweden

+ 46 8 585 544 39

Part 0 Introduction

Part 1 Tech log procedures

Part 2 Work order procedures

Part 3 Spare part procedures

Part 4 Communication

procedures

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0-1

0.1

PART 0 INTRODUCTION

0-1

0.1 Table of Contents 0-1

0.2 Abbreviations 0-3

0.2.1 Table of abbreviations used ... 0-3 0.3 Other Company publications and information system 0-4 0.3.1 Publications ... 0-4 0.3.2 Information System related ... 0-4

0.4 Record of Amendments 0-5

0.4.1 Format ... 0-5 0.4.2 Paper copy editions ... 0-5 0.4.3 Paper copy record of revision procedure ... 0-5 0.4.4 Lost or missing revisions ... 0-5 0.4.5 Discrepancies ... 0-5

0.5 List of effective pages 0-6

0.6 List of recipients 0-7

PART 1 TECH LOG PROCEDURES

1-1

1.1 PFI, Fuel and Anti/De-icing 1-2

1.2 Pilot complain and MEL release 1-3

Transfer to HIL 1-4

1.3 Action on complaint and closing HIL 1-5

1.4 Depart a station in accordance with MEL from a line station without

engineers. 1-7

1.5 Action with component change 1-9

1.6 Maintenance entries 1-10

1.6.1 MSC ... 1-10 1.6.2 Work order ... 1-11

1.7 Operational acceptance 1-12

1.8 Records of oil refilled 1-13

1.9 Continue on next log sequence 1-14

1.10 Aircraft technical log 1-15

1.11 Register “Paper Log” 1-16

1.12 Registration of NIL Sequence 1-17

1.13 REMARK REGISTRATION 1-17 1.13.1 Answer Remark ... 1-18 1.14 Transfer to HIL 1-19 1.15 Aircraft on ground 1-20 1.16 Internal Requisition 1-21 1.17 Arrival registration 1-22

1.18 Extra “Pilot Remarks” 1-22

1.19 Maintenance Log 1-23

1.20 Action 1-23

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1.22 Changes and complements 1-26

1.23 Job report 1-28

1.24 Change information in a HIL 1-29

PART 2 WORK ORDER PROCEDURES

2-1

2.1 Due-List 2-2

2.2 Form 2-3

2.3 Arrival registration 2-4

2.4 W/O 2-4

2.4.1 Maintenance Planning/Work order ... 2-4 2.4.2 Create a W/O from Due-List ... 2-5 2.4.3 Manually created Work Order ... 2-9

2.5 T/C 2-11

2.6 Print 2-11

2.7 PDF 2-11

2.8 Action 2-11

2.9 W/O & Serviceable tag control 2-11

2.10 New T/C Fel! Bokmärket är inte definierat.

2.11 Signature Missing 2-14

2.12 Registration 2-14

PART 3 SPARE PARTS PROCEDURES

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3.1 Requesting spares from line station 16

3.1.1 Rotables ... 16

3.1.2 Consumables ... 16

3.1.3 Action ... 16

3.2 Parts removed from aircrafts 16 3.3 Maintenance records procedures 16 3.3.1 White log original copy ... 16

3.3.2 EASA form 1 and part tags ... 16

3.3.3 Engine Trend Monitoring Forms ... 16

PART 4 COMMUNICATION PROCEDURES

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4.1 Shipping procedures 17 4.2 Contact information and shipping addresses 18 4.2.1 Norwegian.se ... 18

4.2.2 Priority Aero Maintenance ... 18

4.2.3 Jet Pack ... 18

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0-3

0.2 Abbreviations

0.2.1 Table of abbreviations used

Abbreviation Description

A/C Aircraft

AMM Aircraft Maintenance Manual AMP Aircraft Maintenance Program AOG Aircraft on Ground

APU Auxiliary Power Unit ATL Aircraft Technical Log

CDL Configuration Deviation List CMD Commander

CQM Company Quality Manual

CRS Certified Release to Service.

CS Certified Staff from an approved Part-145 organisation DM Director Maintenance

EASA European Aviation Safety Agency

EOM Engineering & Maintenance software system HIL Hold Item List

MCC Maintenance Control Center MEL Minimum Equipment List

MELM Company Minimum Equipment List Manual

MO Contracted Part 145 Maintenance Organisation MOE Maintenance Organization Exposition

Part-147 Regulation for training of maintenance personnel PFI Pre Flight Inspection/Check

PM Production Manager

QAR Quick Accessory Recorder SRM Structural Repair Manual

TC Task Card

TPM Technical Procedure Manual

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0.3 Other Company publications and information system

0.3.1 Publications

Aircraft Maintenance Programme - AMP

Aircraft Maintenance Programme, instructions and specific maintenance information for applicable aircraft type and individual is published in an Aircraft Maintenance Programme for each aircraft type.

Specific procedures regarding contracted Part-145 MOs are described in the each Maintenance Contract and if applicable, Technical Procedure Manual - TPM.

Aircraft Minimum Equipment List - MEL

Aircraft Minimum Equipment List – MEL for each aircraft type is published as a part of the MEL Manual – MELM.

Configuration Deviation List – CDL

Configuration Deviation List – CDL for each aircraft type is published as a part of the MEL Manual – MELM.

Quality system

The quality assurance system for this exposition as well for all other publications and departments within Norwegian.se is described in the Company Quality Manual-CQM.

0.3.2 Information System related

Company Notice - Technical

Information regarding Technical Notices and other Norwegian.se notices are described in OM-A.

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0-5

0.4 Record of Amendments

0.4.1 Format

The TPM latest revision is distributed in a PDF format using e-mail to all recipients according to list in chapter 0.

0.4.2 Paper copy editions

A paper copy of this manual shall be kept up-to-date by immediately inserting all revisions and amendments. Each revision shall be numbered.

0.4.3 Paper copy record of revision procedure

When a paper copy shall be updated the below table shall be updated. Fill in:

 Current revision number  Current revision date

 Date of inserting the revision into exposition  Signature by the person inserting the revision

Rev. No:

Rev. date Ins. date Sign: Rev. No:

Rev. date Ins. date Sign:

2007-06-14 Initial revision 9 1 10 2 11 3 12 4 13 5 14 6 15 7 16 8 17

0.4.4 Lost or missing revisions

If a revision is lost or found to be missing the revisions shall be requested from DM.

0.4.5 Discrepancies

Discrepancies found in this manual or any other exposition by the company shall be reported by using Company report form, found on home page and the discrepancy shall be noted by referring to the discrepancy found, chapter and page. The report shall be forwarded to DM as soon as convenient.

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0-6

0.5 List of effective pages

Chapter Page Rev. No.

Date Chapter Page Rev. No.

Date Chapter Page Rev. No. Date 0 1 Ini 2007-06-14 0 2 Ini 2007-06-14 0 3 Ini 2007-06-14 0 4 Ini 2007-06-14 0 5 Ini 2007-06-14 1 1 Ini 2007-06-14 1 2 Ini 2007-06-14 1 3 Ini 2007-06-14 1 4 Ini 2007-06-14 1 5 Ini 2007-06-14 1 6 Ini 2007-06-14 1 7 Ini 2007-06-14 1 8 Ini 2007-06-14 1 9 Ini 2007-06-14 1 10 Ini 2007-06-14 1 11 Ini 2007-06-14 2 1 Ini 2007-06-14 3 1 Ini 2007-06-14 3 2 Ini 2007-06-14 3 3 Ini 2007-06-14 3 4 Ini 2007-06-14 3 5 Ini 2007-06-14

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0-7

0.6 List of recipients

This manual and all revisions and amendments to it should be distributed to the persons and/or departments/companies listed below.

Copy No. Recipients Company

1 2 3 4 5 6 7 8 9 10

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1-1

Part 1 Tech log procedures

This is a guidance material for the Norwegian.se tech log. The approved descriptions are to be found in Norwegian.se CAME part 1.1.

Log EOM NIL Remark AOG Arrival registration Remark HIL Material Action Maintenance Log Report No Yes No Internal Requisition Yes

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1-2

1.1 PFI, Fuel and Anti/De-icing

Flight information, anti/de-icing and fuel fields are entered by CMD. Pre-departure check field is filled in by CMD or CS.

In the anti/de-ice field the CMD enters with a cross if type 1 or/and type 2 are used. If another type is used, enter type in field “other type”. The field for mixture is used for type 2.

If the CMD doesn’t have anything to report, the CMD enters “nil” in the subject field

Note: yellow copy is kept at the departing station by the handling agent, no additional copy of the tech log is kept at the maintenance organisation for the departing flights.

Flight #: Dep. STA Dep. Time Arr. STA Arr. Time SEQ: D D M M Y Y A/C reg.:

LF556 CPH 08:45 ARN 09:55 002 2 4 0 5 0 6 SE-RDV

RFOB Planned Uplift Actual Uplift. Actual Block Ind. Total Eng1 oil Eng2 oil CSD1 oil CSD2 oil APU oil Hyd L/H Hyd R/H

3450kg 3563 Litres 3595Litres 6326 kg 6300 kg

PFI / Pre-Departure Check MEL Ref: Category: Due at: Date

240506

Time

08:30 Sign/Stamp. PIC A B C D

Anti- / De-Ice Info Mixture Starttime/HOT _Action:  Type I  Type II Other Type _75/25 _08:40

Subject: ATA/Mhrs

NIL

Certificate of release to service

Date: Time: Sign/Stamp. Part 145 org. code: Commander:

Johan Björlin Sign: Certifies that the work specified except as otherwise specified was carried out in accordance with Part-145 and in respect to that work the aircraft is considered ready for release to service.

Tag / Batch no: Position: Part number: S/N In: S/N Out:

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1-3

1.2 Pilot complain and MEL release

The CMD makes the entry in the subject field, subject (main ATA), ATA number, the complaint and in block letters the CMD names and sign the complaint.

The CS fills out the MEL ref field with MEL item number, makes a cross in the category field (cat. A, B, C or D) and enters due date for the MEL. Fill out the action field as in the example. If there is more than one alternative in the maintenance procedure, CS must enter the procedure that are used ex. (21-2, 1 or 21-1, 2). The CS must also fill out release to service.

When the log slip is completed, transfer defect to HIL acc to procedures in 1.3

LF55

5 ARN 07:00 CPH 08:10 001 2 4 0 5 0 6 SE-RDV

3500k

g 3375 Litres 3387Litres 6209 kg 6200 kg

PFI / Pre-Departure Check MEL Ref:

21-1

Category: Due at:

03JUN06

Date 240506 Time 06:45 Sign/Stamp. SIGN/STAMP A B C D

Anti- / De-Ice Info Mixture Starttime/HOT _{Action: AIRCRAFT RELEASED IAW MEL 21-1}  Type I  Type II Other Type

Subject: AIR CONDITION ATA/Mhrs

21 R/H AIR CONDITION SYSTEM DEACTIVATED RIGHT AIR CONDITION PRESSURE INDICATOR IAW MEL MAINTENANCE PROCEDURES 21-1, 1.

INDICATES 0.5 PSI, AND ITS DIFFICULT TO TRANSFER TO HIL CONTROL CABIN TEMP

Date:

24MAY06 Time: _08:30 Sign/Stamp. SIGN /STAMP Part 145 org. code: EASA APP. No

Commander:

Johan Björlin Sign_SIGN: Certifies that the work specified except as otherwise specified was carried out in accordance with Part-145 and in respect to that work the aircraft is considered ready for release to service.

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1-4

Transfer to HIL

CS removes the green copy and inserts the slip in folder for HIL slips in the forward part of the tech log, and updates the hold item reference list with date the complain was opened, sequence number (the date and sequence number becomes the unique HIL number.) and in the field “additional

info/parts req.” enter parts on order and the request number.

FLOWCHART

ATL A/C reg:

SE- RDV

List no:

1 Hold Item Reference List

Opened HIL Closed HIL

Y Y M M D D ATL # Sign: Y Y M M D D ATL # Sign: Additional Info. / Parts requisitioned.

0 6 0 5 2 4 001 sign P/N 46546 ARN REQ 545

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1-5

1.3 Action on complaint and closing HIL

To close a defect the CS fills out the action part of the log slip with information of the maintenance action that have been taken, with reference to approved data (AMM, SRM, SWPM, etc). And also fills out the fields for release to service.

LF210 ARN 13:00 UME 13:50 003 2 4 0 5 0 6 SE-RDV

3575kg 6782Litres 6812Litres 9025kg 9000kg

240506

Time

12:45 Sign/Stamp. SIGN/STAMP A B C D

Anti- / De-Ice Info Mixture Starttime/HOT _{Action: CABIN PRESS CONTROLLER No 1 FAILS}  Type I  Type II Other Type

21 BITE TEST. CONTROLLER REPLACED FAULT LIGHT ON PRIMARY CABIN PRESS IAW AMM 21-XX-XX

CONTROLLER

Date:

24MAY06 Time: 15:00 Sign/Stamp.Sign/stamp Part 145 org. code_{EASA APP. No}:

Commander: Sign: Certifies that the work specified except as otherwise specified was carried out in accordance with Part-145 and in respect to that work the aircraft is considered ready for release to service.

12345 1 67657676 343

12345 1 87998798 323

When closing a HIL, the CS must open a new log sequence. In flight# field enter “MAINT” and the dep. STA field enter station. In the subject field enter the item number on the HIL from hold item reference list, fill in the actual complaint and the CS name signature. In the action field enter the maintenance action carried out with references and also the text “HIL CLOSED”.

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1-6

MAINT ARN 004 2 5 0 5 0 6 SE-RDV

kg Litres Litres kg kg

PFI / Pre-Departure Check MEL Ref: Category: Due at: Date Time Sign/Stamp.

A B C D

Anti- / De-Ice Info Mixture Starttime/HOT _{Action: RIGHT AIR CONDITION PRESSURE}  Type I  Type II Other Type

Subject: REF HIL 060524-001 ATA/Mhrs

21 REGULATOR VALVE REPLACED IAW AIR CONDITION: RIGHT AIR CONDITION AMM 21-XX-XX.

INDICATES 0,5 PSI, AND ITS DIFFICULT TO HIL CLOSED CONTROL CABIN TEMP.

Date:

25MAY06 Time: 06:00 Sign/Stamp. SIGN/STAMP Part 145 org. code_{EASA APP No}:

Commander:

BJÖRN ÖGREN Sign_SIGN: Certifies that the work specified except as otherwise specified was carried out in accordance with Part-145 and in respect to that work the aircraft is considered ready for release to service.

654654 R/H 546546546 5456 6546

When the log sequence is completed, remove the green HIL copy from the HIL folder. And in the closed part of the HIL reference list for the HIL. Enter date, log slip ref number for the closed HIL and signature.

SE- RDV

List no:

1 Hold Item Reference List

0 6 0 5 2 4 001 SIGN 0 6 0 5 2 5 004 SIGN P/N 46546 ARN REQ 545 FLOWCHART

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1-7

1.4 Depart a station in accordance with MEL from a line

station without engineers.

In the event that it’s a remark on an aircraft departing from a station where there is no CS available. The aircraft can continue in service, if the defect is in compliance with MEL and CMD accept to continuing

operation. In this case the CMD enters the MEL item number, due date/cycles and mark the category in the MEL ref field. On the next tech log sequences, the crew fill out “no further seq#” until the aircraft arrives to an

airport where the complaint can be closed or transferred to HIL by CS.

LF555 ARN 07:00 CPH 08:10 001 2 4 0 5 0 6 SE-RDV

22-12 Category: Due at: 03jun06

Date 240506 Time 06:45 Sign/Stamp. SIGN/STAMP A B C D

Anti- / De-Ice Info Mixture Starttime/HOT _Action:  Type I  Type II Other Type

Subject: AUTO FLIGHT ATA/Mhrs

22

CAPTAINS AUTO THROTTLE OFF LIGHT ARE U/S

Johan Björlin SignSIGN:

Certifies that the work specified except as otherwise specified was carried out in accordance with Part-145 and in respect to that work the aircraft is considered ready for release to service.

Tag / Batch no: Position: Part number: S/N In: S/N Out: Flight #: Dep. STA Dep. Time Arr. STA Arr. Time SEQ: D D M M Y Y A/C reg.:

LF556 CPH 08:45 ARN 09:55 002 2 4 0 5 0 6 SE-RDV

240506

Time

08:30 Sign/Stamp. PIC A B C D Anti- / De-Ice Info Mixture Starttime/HOT _Action:

 Type I  Type II Other Type

NO FURTHER SEQ 001

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1-8

take action on the complaint or transfer to HIL.

LF555 ARN 07:00 CPH 08:10 001 2 4 0 5 0 6 SE-RDV

22-12 Category: Due at: 03jun06

Date

240506 Time 06:45 Sign/Stamp.SIGN/STAMP A B C D

Anti- / De-Ice Info Mixture Starttime/HOT _Action:_{AIRCRAFT RELEASED IAW MEL 22-12}  Type I  Type II Other Type

Subject: AUTO FLIGHT ATA/Mhrs

22 TRANSFERRED TO HIL CAPTAINS AUTO THROTTLE OFF LIGHT U/S

Date:

24MAY06 Time: 10:30 Sign/Stamp. SIGN/STAMP Part 145 org. code_{EASA APPNo.}:

Commander:

LF556 CPH 08:45 ARN 09:55 002 2 4 0 5 0 6 SE-RDV

240506

Time

08:30 Sign/Stamp. PIC A B C D

Anti- / De-Ice Info Mixture Starttime/HOT _Action:_{SE SEQ 001}  Type I  Type II Other Type

NO FURTHER SEQ 001

Date:

24MAY06 Time:10:30 Sign/Stamp.SIGN/STAMP Part 145 org. code:EASA APPNo

Commander:

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1-9

1.5 Action with component change

When a component change has been performed during a maintenance action, the parts data is entered in the lower part of the slip. It is possible to have two components changed on each log sequence.

LF210 ARN 13:00 UME 13:50 003 2 4 0 5 0 6 SE-RDV

240506

Time

12:45 Sign/Stamp. SIGN/STAMP A B C D

Anti- / De-Ice Info Mixture Starttime/HOT _Action:_{CABIN PRESS CONTROLLER No 1 FAILS}  Type I  Type II Other Type

21 BITE TEST. CONTROLLER REPLACED FAULT LIGHT ON PRIMARY CABIN PRESS IAW AMM 21-XX-XX AND CABIN PRESS

CONTROLLER CONTROL PANEL REPLACED IAW

AMM 21-XX-XX

Date:

24MAY06

Time:

15:00

Sign/Stamp.

Sign/stamp Part 145 org. code_{EASA APP. No}:

Commander:

Johan Björlin

Sign:

sign Certifies that the work specified except as otherwise specified was carried out in accordance with Part-145 and in respect to that work the aircraft is considered ready for release to service.

12345 1 67657676 343 655

65659 1 87998798 895 558

If the part number of the installed part differs from removed part.

LF210 ARN 13:00 UME 13:50 003 2 4 0 5 0 6 SE-RDV

PFI / Pre-Departure Check MEL Ref: Category: Due at: Date 240506 Time 12:45 Sign/Stamp. SIGN/STAMP A B C D

Anti- / De-Ice Info Mixture Starttime/HOT _Action:_{CABIN PRESS CONTROLLER No 1 FAILS}  Type I  Type II Other Type

21 BITE TEST. CONTROLLER REPLACED FAULT LIGHT ON PRIMARY CABIN PRESS IAW AMM 21-XX-XX

CONTROLLER

Date:

24MAY06 Time: 15:00 Sign/Stamp.Sign/stamp Part 145 org. code_{EASA APP. No}:

Commander:

Johan Björlin

Sign:

sign Certifies that the work specified except as otherwise specified was carried out in accordance with Part-145 and in respect to that work the aircraft is considered ready for release to service.

12345 1 67657676 343

12345 1 87998798 323

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1-10

Maintenance entries must to be entered on an unused log slip. Fill in

“maint” in the field for flight number and station where the maintenance is performed in the dep. Field. Enter the maintenance performed in the subject field.

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1.6.1 MSC

kg Litres Litres kg kg 1 2 0 0 1 2 2

A B C D

Anti- / De-Ice Info Mixture Starttime/HOT _Action:  Type I  Type II Other Type

Subject: MSC ATA/Mhrs

05 MSC performed

AIRCRAFT DUE FOR MSC

Date:

Commander:

Bo Ek Sign: Sign Certifies that the work specified except as otherwise specified was carried out in accordance with Part-145 and in respect to that work the aircraft is considered ready for release to service.

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1-11 1.6.2 Work order

A B C D

Anti- / De-Ice Info Mixture Starttime/HOT _Action_W/O_{06-0225 PERFORMED}  Type I  Type II Other Type

Subject: REF W/O 06-0225 ATA/Mhrs

05 SLIDE REPLACED IAW AMM 24-XX-XX

REPLACE TAIL CONE SLIDE DUE TO TIME EXPIRED

Date:

Commander:

Bo Ek Sign: sign Certifies that the work specified except as otherwise specified was carried out in accordance with Part-145 and in respect to that work the aircraft is considered ready for release to service.

564654 TAIL 6546545454 4554 5656

MAINT CPH 002 2 4 0 5 0 6 SE-RDV

kg Litres Litres kg kg

A B C D

Anti- / De-Ice Info Mixture Starttime/HOT _{Action: BRAKE REPLACED IAW AMM 32-XX-XX}  Type I  Type II Other Type

Subject: LANDING GEAR ATA/Mhrs

32 BRAKE No 4 WORN OUT

Date:

24MAY06 Time:04:00 Sign/Stamp.SIGN/STAMP Part 145 org. code:EASA APP No

Commander:

Torbjörn Bernhardsson Sign: Sign Certifies that the work specified except as otherwise specified was carried out in accordance with Part-145 and in respect to that work the aircraft is considered ready for release to service.

233444 4 876876876678 676876 7678687

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1-12

If a MEL expires and a MEL extension is approved by flight department open a new log seq and enter “ref HIL#” in subject and “ref. Operational

acceptance” in the action field.

A B C D

Anti- / De-Ice Info Mixture Starttime/HOT _{Action REF. OPERATIONAL ACCEPTANCE}  Type I  Type II Other Type

Subject:REF HIL 060524-001 ATA/Mhrs

05 PERMISSION NUMBER 2006-06-03 BÖ01

CAPTAIN AUTO THROTTLE OFF LIGHT IS U/S MEL TIME OVERRUN GRANTED

BY BJÖRN ÖGREN. NEW DUE DATE 13JUN06

Date:

Commander:

BO Ek Sign: Certifies that the work specified except as otherwise specified was carried out in accordance with Part-145 and in respect to that work the aircraft is considered ready for release to service.

In the HIL reference list, fill out the approval number and insert the operational acceptance in the tech log, close to hold item reference list.

SE- RDV

List no:

1 Hold Item Reference List

0 6 0 5 2 4 001 sign OPERATIONAL ACCEPTANCE P/N 2006-06-06BJ01 DUE 13JUN06

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1-13

1.8 Records of oil refilled

The fields for oil add shall always be filled out when PFI or/and MSC is performed. If nothing is added, zero shall be entered.

LF555 ARN 07:00 CPH 08:10 001 2 4 0 5 0 6 SE-RDV

3500kg 3375 Litres 3387Litres 6209 kg 6200 kg 0 0 0 0 0 0 0

240506 Time 06:45 Sign/Stamp.SIGN/STAMP A B C D Anti- / De-Ice Info Mixture Starttime/HOT _Action:

LF556 CPH 08:45 ARN 09:55 002 2 4 0 5 0 6 SE-RDV

RFOB Planned Uplift Actual Uplift. Actual Block Ind. Total Eng1 oil 2 Eng2 oil CSD1 oil CSD2 oil APU oil Hyd L/H Hyd R/H

3450kg 3563 Litres 3595Litres 6326 kg 6300 kg 1 1 0 1 2 0 PFI / Pre-Departure Check MEL Ref: Category: Due at: Date 240506 Time 08:30 Sign/Stamp. PIC A B C D

Anti- / De-Ice Info Mixture Starttime/HOT _Action:

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1-14

If it’s not enough space for the remark or action text, enter “cont. On seq#” in the end of subject field and “cont. From seq#” on the next log seq.

LF555 ARN 07:00 CPH 08:10 001 2 4 0 5 0 6 SE-RDV

240506 Time 06:45 Sign/Stamp.SIGN/STAMP A B C D Anti- / De-Ice Info Mixture Starttime/HOT _Action:

 Type I  Type II Other Type _06:55

Subject: ATA/Mhrs _{SE SEQ 002}

REMARK

CONT . ON SEQ 002 Date: Time: Sign/Stamp. Part 145 org. code: Commander:

Johan Björlin Sign: SIGN Certifies that the work specified except as otherwise specified was carried out in accordance with Part-145 and in respect to that work the aircraft is considered ready for release to service.

LF556 CPH 08:45 ARN 09:55 002 2 4 0 5 0 6 SE-RDV

3450kg 3563 Litres 3595Litres 6326 kg 6300 kg 2 1 1 0 1 2 0 PFI / Pre-Departure Check MEL Ref: Category: Due at: Date

240506

Time

08:30 Sign/Stamp. PIC A B C D Anti- / De-Ice Info Mixture Starttime/HOT _Action:

 Type I  Type II Other Type _75/25 _08:40

Subject: CONT FROM SEQ 001 ATA/Mhrs

ACTION

REMARK

Johan Björlin Sign: Sign Certifies that the work specified except as otherwise specified was carried out in accordance with Part-145 and in respect to that work the aircraft is considered ready for release to service.

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1-15

1.10 Aircraft technical log

The picture above shows the choices of the menu that are available.

“Technical Log” maintains all the aircraft movements and the actions that have been taken and registered in the aircrafts log. “Cabin Log” and “Defects” have the same look as the technical log but are not used in the same statistics and reports etc.

“HIL” opens a routine that shows all the remarks which have been sent to HIL.

“Remarks” shows almost the same information as the “Technical Log” but with the difference that you can choose to just look at the remarks, more

selections and search functions are also available.

“Next Due” shows which jobs etc. that have to be done on the aircraft in short term. Repetitive jobs shows just once in the list (next due-date). “Statistics & Reports” opens the window where you can choose “report” and make selections to the report.

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1-16

Open the window “Flight Log” and choose aircraft from the list.

Flights and times are transferred automatically from “RM” to the logbook. The flights are put in the list without “Seq. No”. Some information has to be supplemented.

Open the flight by double click on the row with no “Seq. No”, the rows are sorted in convert order so that the last flight added shows at the top of the window.

Transfers are almost made in real time (within 10 minutes all flights that are registered in “RM” are transferred to the logbook). Register number, flight number, date, take off- and landing times and airports are

transferred. The information has to be supplemented with “Seq. No”, refilled oil and fuel and if there is a remark in the log it has to be registered. The remark shall also be closed either by responding or transfer to HIL.

Only the flight are transferred from “RM”, if more than one remark is done during flight it shall be added, a new “Pilot Remark” is created (More about “Pilot Remark” further ahead). The same for remarks that are done by ground personnel, a new “Maintenance Log” is created (more about that further on). FLOWCHART Choose aircraft individual from the list.

State the first and the last date that you want in your selection.

New Selection Update

When “sequence no” is empty, it means that the log is not entire

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1-17

1.12 Registration of NIL Sequence

The figure above shows the layout of the window, fill out sequence number fuel and oil information (if no oil have been refilled you have to write 0 in the fields).

Click on the “NIL” button. The window will now update and save. Close the window. FLOWCHART

1.13 REMARK

REGISTRATION

Follow the procedure mentioned above but instead of clicking the “NIL” button you should write ATA in the field for ATA. When you start writing, a list will be shown and you can pick appropriate ATA.

Fill out the remark and then click the “SIGN” button. A standardsign for the paperlog will automatically be added and the remark will be saved. When the remark is saved it

can be transferred to HIL or otherwise be responded directly in the “ACTION” field.

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1-18

In the same time as the “SIGN” button is activated a signing is done of the remark (in signing of “paperlogs”, a standardsign will be befallen). At the same time you sign, the left side of the window will be closed and the right side will be opened.

Before the sequence has been signed by the technician, the “OPEN” button is still active and with this button the remark can be opened and changed. To end the registration, fill out the “ACTION” field and click on the “SIGN” button directly under the “ACTION” field.

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1-19

1.14 Transfer to HIL

When a remark shall be transferred to HIL, click on the button marked “HIL”, fill out contingent MEL reference and decide what category should be administered.

A due-date will be calculated as a standard for every HIL, even if it´s not a MEL. The date can be changed. The program will present a standard text in the “ACTION” field. If needed, the text can be changed. If materiel is missing, it can be registered as an internal

requisition. FLOWCHART

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1-20

If remark causes AOG contact MCC and they will contact Norwegian.se OP if remark causes time delay.

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1-21

1.16 Internal Requisition

In need of materiel the technician shall use the “Purchase Item-form” to send an internal requisition to the store.

Fill out the information that is missing. A P/N that is not included in the system can also be ordered, first pick the “Part no not known by system” and then fill out all information about the P/N. Fill out quantity and, if known, price and value.

On the Internal Requisition form it is an “I” button, this button is used to open a window where messages between the technician and the purchaser can be written. The information can be opened in both directions so that the technician can be aware when he got an answer etc.

On the HIL list you can see the number of orders which are bound to a specific HIL. From that row, on the list, the different order windows can be opened. You can see if a purchase order has been sent and to whom, you can also see if the materiel has arrived.

FLOWCHART

”Item no” will be filled out

automatically.

State priority and date when materiel will be needed.

Aircraft ID, HIL etc will be automatically filled out and will then follow the order via purchase order to arrival

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1-22

1.17 Arrival registration

If the request is for an AOG, confirm that Norwegian.se store have received the request with a phone call.

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1.18 Extra “Pilot Remarks”

More than one remark can occur during a flight. These remarks have to be registered manually. To do this, mark intended flight in list and right click.

Select “Insert new Pilot remark”.

Registration, time and flight No will be transferred automatically to new log. State Seq. No and click the OK button. ATL window will open and remark can be registered.

When extra “Pilot remark” are registered this way it will not affect the

calculation of flight time and number of landings.

Respond of Remark, transfer to HIL etc follows the same procedure as above. FLOWCHART

Menu alternative one, two and the last one require special authority. ”Insert new Pilot Remark” and “Create Maintenance log” are always available.

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1.19 Maintenance Log

In connection with overhaul of A/C etc one or several “Maintenance Log” will be created. This “Maintenance Log” has to be registered manually, the same way as extra “Pilot Remark” (as above).

Registration, date and “MAINT” are transferred automatically. Fill out time, airport (3 letter-code) and the new “Seq. No”.

FLOWCHART

1.20 Action

Work is accomplished by maintenance organisation. FLOWCHART

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1-24

When an action is performed, the maintenance organisation has to report in the maintenance system as follows.

When a “Maintenance log” has been created, certain jobs can be reported via the “routine”.

“From HIL” are used when closing a HIL (Remove from HIL). Create a

Maintenance Log (as shown above) and fill out remark. Double click on “From HIL”. A window with current HIL items are shown (see next page).

Choose from the list, by clicking on it, which HIL you like to close. Fill out the Action field and click on “save”.

Logbook, HIL list etc are automatically updated.

If a component has been replaced, this shall be registered later on via the component routine.

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1-25

The “MSC” button automatically registers “next” MSC that shall be performed.

The “W/O” button activates the routine used for register a performed Work order. This routine creates a note in the system that shows that the work is done. Final registration shall be performed at later occasion. “History” is created when final registration is performed.

Finish by clicking on the “SIGN” button. FLOWCHART

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1-26

Changes and complements of registration in the ATL routine are performed via other routines.

Component change, final registration of a W/O and registration of completed job or Work Pack are registered via the “Remark” routine.

Choose current remark from the list. Right click and choose “Edit Remark”.

A Remark window will open. In the example shown above, a closed HIL is shown.

The Remark field and the Action field can be changed/updated. Information on the tags can be changed via routines on the menu.

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1-27

Click on the tools icon to open the menu (as shown above).

“Transfer to HIL”, “Remove from HIL” and “MSC” are performed on the same way as the routines explained earlier.

“Task Card”, “Work Pack” and “Work Order” have another routine than in the ATL window. A Work Order registered as performed via the ATL routine has to be complemented with registration here. All cards connected with the W/O are briefed.

Single Task Card or Work Pack performed can only be registered via this routine.

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1-28

The list shows the most urgent jobs. Choose by clicking on “SELECT”. If the selected job contains a “connected card” (a Work Order or a Work Pack) additional information are shown.

Information about time etc is automatically imported from the logbook. When a job is performed it will disappear from the list and a row is added to the remark window.

The Action field is automatically updated and so is “history”. The next time the job has to be performed, is calculated.

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1.24 Change information in a HIL

Information according to a HIL or a MEL cannot be changed in the “Remarks” window. Open “change-routine” by choosing “Edit HIL/MEL information” from the menu.

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2-1

Part 2 Work order procedures

This is a guidance material for the Norwegian.se Work Order Procedure.

Due List WO No TC Component change Form Arrival registration Yes PDF Print Mail Action WO & Serviceable Tag control Ok Registration Deferred Maintenance Signature/Stamp 0 No No Yes

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2-2

2.1 Due-List

Checks / inspections and component changes (hard time) are to be found in the Due-List.

In the Due-List you will find, among others, a short description of the operation, if it´s an AD, SB etc and estimated due-date.

When it is a negative time in the TTG column the due-date has passed and the operation will be placed in top of the list. The explanation is that either has the operation been overreached or intentionally left to later maintenance, if it´s okay due to regulations.

Smaller routine jobs shall be ordered from the maintenance organisation at last one week before duedate.

A-checks shall be planned and booked at maintenance organisation at last 3 weeks before the check.

C-checks are lambasted by the Planning Manager and the Production Manager. The Production Manager then books a slot at the maintenance organisation.

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2-3

When a component change appears on the Due-List the Planning Manager fills out a form that includes which aircraft the component belongs to, which P/N, quantity and time of date when the component has to be in the store. When the form is filled out the Planning Manager sends it to the store.

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2-4

2.3 Arrival registration

When due date, for the component change, approaches on the Due-List the Planning Manager should contact the store and verify that the ordered component has arrived.

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2.4 W/O

If checks / inspections or component changes have to be performed the Planning Manager creates a Work Order.

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2.4.1 Maintenance Planning/Work order

A Work Order can be created in three ways; from “Precompiled Due-List”, the graphical planning module or directly from the W/O module.

A W/O normally contains of a “head” and a couple of items which are engaged to the order. A W/O item can be a T/C and/or a manually created item. A W/O can also contain only a “head”.

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2-5 Open the “PRECOMPILED DUE-LIST”

It can be handy choosing not to see the items which are already planned in a W/O. In that case it is easier to see what have to be done next.

Open the menu by marking the row (click on one of the cells) and then right click on the row.

Open “settings and selections”. Now you can make some different settings, for instance to hide W/O items, that means items that already have been planned on a W/O. The list which is used for

settings is hidden by clicking the icon again.

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2-6

From “Due-List” a new W/O can be created. Items on the “Due-List” can also be added to an existing W/O.

When you choose “Create new Work Order” from the menu a routine for creating a W/O will be started.

A new W/O will automatically be assigned a W/O number, this will happen the first time the W/O is saved. Normally it will be given an identity as a planning item, that means the W/O will be visible on the Due-list. You can, by clicking the button “Exclude from due-list”, shut down this function. Next time opening the W/O, you will be told whether it is shown as a planning item or not.

Fill out all the information and click on the button “save” (fields with a three spots button is connected to steering tables and/or get information from other fields). When you for instance connect aircraft registration to a W/O, all the information about the aircraft will automatically be filled out.

When the registration is done, a new W/O item will automatically be created from the information on the Due-list. The information will be shown on the screen.

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2-7

When the row is added, two more “standard” rows will be added automatically.

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2-8 2.4.2.1 Add items to a existing W/O

When you choose “Add Items to Work Order”, a window with present W/O

connected to the aircraft will be shown. Choose W/O by double click on the row with desired W/O.

The window with W/O items will be shown again. Changes in this window can be done before it is saved, but also it´s easy to open the window later and make changes.

To handle/change a W/O etc, open the main “WORK ORDER” window.

Many settings can be done, for instance just to show opened W/O for an aircraft.

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2-9

The window is divided in two parts, the upper list is all the W/Os that agrees with the selection criterion stated, the lower list shows the items connected to the W/O marked in the upper list. A menu can be opened in both the upper and lower part of the window. The menu is activated by a right click on the mouse. The small pointer to the left shows which of the rows are active when you open the menu. If you, for instance, choose “Edit” from the menu, the W/O in the active row will be opened.

Some of the alternatives in the menu require special authorization. If the user choose an alternative but miss the authorization, a failure message will be shown.

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2.4.3 Manually created Work Order

From the W/O window a manually W/O can be created. On the tool list in the upper part of the window it is an icon named “New” (empty paper). Click this icon to activate the routine.

When the “head” is filled out and saved, no item is created automatically. New W/O is added in the upper half of the window. Click on the new row and the lower half will be shown empty.

You can now add new items in the lower half of the window by using the icon “New” on the lower tool list.

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2-10 2.4.3.1 Sort Items on a W/O

The sort function sorts out marked rows.

First mark the rows that will be sorted (don´t mark the last two rows with automatically created items) and then click on the icon “Sort”. Sorting will be done on the second column. If you want to create an own sorting, you can open each item and add index manually. If you have an item that you want to have in top, then put index “1” on the item and don´t include it in the sorting.

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2-11

2.5 T/C

If Task Card doesn’t already exist create a new one.

Connect one or more Task Cards to the Work Order (one Task Card for each job that has to be performed).

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2.6 Print

Checks are always printed. This is done by the Planning Manager. The

printed copy/copies are delivered personally by either the planning- or the production manager to MCC along with the Task Card/s.

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2.7 PDF

Service Bulletins (SB) and Airworthiness Directives (AD) can be exported to PDF and sent by e-mail to maintenance organisation. To ensure redundancy one extra copy are sent to the Engineering Manager.

Maintenance organisation prints the received PDF and when the work is done they will sign the printed copy.

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2.8 Action

Work is accomplished by maintenance organisation. FLOWCHART

2.9 W/O & Serviceable tag control

When maintenance organisation is ready with the Work Order the Planning Manager or the Production Manager picks up the Work Order, Task Cards, QAR Cards, Log Sequences and in case of a component change also a serviceable tag at maintenance organisation.

The Planning Manager controls the Work Order, Task Cards and serviceable tag to make sure they are signed and stamped like the example follows. The Work Order shall be available, signed and stamped, at last 24 hours after work accomplished.

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2-13 FLOWCHART