Delivering Services that are Fit for the Future,
from Strategy to Delivery
The Scottish Experience Prof George Crooks OBE
Delivering Services that are Fit for the Future,
from Strategy to Delivery
The Scottish Experience Prof George Crooks OBE
2
Population: 5.3 million
Health devolved to Scottish Parliament NHS Funding: £11.35 billion
Public Service funded through taxation
All Boards funded directly from Scottish Government
From urban/post industrial cities to very remote and rural and islands
Principles of mutuality, partnership, performance
NHS Scotland
3
NHSScotland:
Is an integrated healthcare system
: 14 Territorial Health Boards (“hands-on” healthcare providers)In 2014 formal integration of health and social care
NHS 24 is:
A statutory national NHS Health Board
Provider of national Telehealth and Telecare services to the population of Scotland
The Scottish Centre for Telehealth and Telecare
Clydebank
East Kilbride Kilmarnock
Dumfries
Aberdeen
Melrose Glenrothes
Regional Centres
Local & Remote Centres
Dundee
Cardonald
South Queensferry Inverness
Falkirk
Shetland
Orkney
Western Isles
Highland
Grampian
Tayside
Dumfries & Galloway Ayrshire & Arran
Borders Lanarkshire
Lothian Forth Valley
Greater Glasgow & Clyde Fife
Scotland
In The Beginning
Evolution!!
Internet
TV
Telecare Face
2 Face SMS
Video Mobile
Phone
Ageing society
Chronic conditions
Lack of health professionals
Financial
unsustainability
Health
inequalities HLY vs LE
OUR VISION IS THAT BY 2020:
Everyone is able to live longer healthier lives at home, or in a homely setting. We will have a healthcare system where we have integrated health and social care, a focus on
prevention, anticipation and supported self management.
When hospital treatment is required, and cannot be provided in a community setting, day case treatment will be the norm.
Whatever the setting, care will be provided to the highest
standards of quality and safety, with the person at the centre of all decisions. There will be a focus on ensuring that
people get back into their home or community environment as soon as appropriate, with minimal risk of re-admission
INTEGRATION
National Delivery Plan for
Telehealth and Telecare
4 OBJECTIVES
Telehealth and telecare will enable choice and control in health, care and wellbeing services for an additional 300,000 people
People who use our health and care services, and the staff working within them, will increasingly demand Telehealth and Telecare as positive options
An Innovation Centre where academics, care professionals,
service providers and industry innovate to meet future challenges and provide benefits for Scotland’s health, wellbeing and wealth.
Scotland develops an international reputation for research, development, prototyping and delivering innovative Telehealth and Telecare at scale.
Keep It
Simple
Innovation Centre Digital Health for
• Funding
• University Led
• Industry Supported
• Delivery Organisations founding PARTNERS
DHI will co-create sustainable economic growth through new products, services and systems developed together with businesses, academics,
healthcare specialists and citizens
DHI will generate high value health and social care solutions to benefit the people of Scotland
and beyond
Themes from community engagement
• Giving back
• Caring for others
• Recognising resilience
• Sharing skills and experience with others
• Connecting people and communities
• Technology
From Supportive Self Management To
Co Production
“Co production means delivering public
services in an equal and reciprocal relationship between professionals, people using services, their families and their neighbours.
Where activities are co produced in this way,
both services and neighbourhoods become far
more effective agents of change”.
http://www.coproductionscotland.org.uk/
Helsekonferansen 2010
Living it Up in Scotland
Living it Up will co-design sustainable and innovative improvements and choices in health, care and wellbeing
for 55,000 by 2015 using familiar
technology.
Living it Up Scope
Budget - £10.3m
Timeframe – June ‘12 – May ‘15 Users – 55,000
Locations – 5 regions (Lothian, Forth Valley,
Moray, Western Isles & Highlands)
Person focussed
• Increasing;
1. Choice 2. Control
3. Connectedness 4. Collaborations 5. Contributions 6. Communities
wider world locality
home
wider world locality
home
Service Model
Local community
Helsekonferansen 2010
Involve people first
“Effective services must be designed with and for people and communities”
The future delivery of public services - Christie Report
LiU Services
LiU Portal – The Hub
Sign up - Profile – Makes it personal
Shine – What are you good at?
Flourish
The Flourish service will support the Health and social care element of Living it Up, some ideas so far;
• Telehealth / Telecare
• Digital postcards
• What keeps you well tool
• Calendar reminders
• Doctors appointments
• Experienced guides
• Games
Some services prototyped in Flourish - Autumn 2013.
Helsekonferansen 2010
Connect – Who would you like to talk
to?
Learning from others and sharing good practice.
Building partnerships and securing EU funding for Scotland.
Enhancing Scotland’s reputation to secure inward investment and
create opportunities for Scottish businesses.