LOCAL VALUES AND E - GOVERNMENT
I M P L E M E N T I N G P U B L I C
CONTINUITY AND
E - S E R V I C E S I N T W O
CHANGE IN PUBLIC
S W E D I S H M U N I C I P A L I T I E S
ADMINISTRATION
GABRIELLA JANSSON
GABRIELLA JANSSON LOCAL VALUES AND E-GOVERNMENT CONTINUITY AND CHANGE IN PUBLIC ADMINISTRATION 2011
Faculty of Arts and Sciences Thesis No. FiF-a 100
Department of Management and Engineering Linköping University, Sweden
Linköping 2011
E -government, the use of information and com- munication technology in public administra- tion, is often presented as a multifaceted reform with powerful transforming potential. E-government currently embodies both hopes of more efficient pu- blic administration and fears that an overemphasis on efficiency will neglect the democratic values of public administration.
This study sets out to increase the understanding of the relationship between local values in public admi- nistration and e-government. It does so by analyzing and comparing the significance of the introduction of public e-services for core values in two Swedish municipal organizations: Botkyrka and Nacka. To be more exact, what happens to local core values when public e-services are implemented? In doing so, the study contributes to research on reforms and their consequences for the function of public administra- tion today and more specifically, to the discussion on
“government” in e-government research.
LOCAL VALUES AND E - GOVERNMENT
I M P L E M E N T I N G P U B L I C
CONTINUITY AND
E - S E R V I C E S I N T W O
CHANGE IN PUBLIC
S W E D I S H M U N I C I P A L I T I E S
ADMINISTRATION
GABRIELLA JANSSON
GABRIELLA JANSSON LOCAL VALUES AND E-GOVERNMENT CONTINUITY AND CHANGE IN PUBLIC ADMINISTRATION 2011
Faculty of Arts and Sciences Thesis No. FiF-a 100
Department of Management and Engineering Linköping University, Sweden
Linköping 2011