Vidare forskning

Vi har i vår kvalitativa del av studien funnit åtta faktorer som påverkar privatpersoners upplevda kvalitet gällande tjänsten pensionssparande. Genom den kvantitativa studien kunde vi fastställa vikten av varje faktor, dock har vi inte undersökt vad exakt som bör ingå i varje faktor. Det vore jätteintressant att få en ökad förståelse om vad varje faktor bör innehålla och hur ska företagen bör förhålla sig till detta för att kunna leverera hög tjänstekvalitet. Även om vi kan fastställa att vissa faktorer är viktigare än andra så har vi inte kunnat svara på frågan hur finansiella institut bör jobba inom varje dimension för att leverera högre tjänstekvalitet.

På grund av begränsade resurser har vi i denna studie endast samlat in enkäter från 110 respondenter. Det låga antalet har förmodligen lett till att vi endast fått signifikans för ett fåtal hypoteser. En mer omfattande enkätundersökning skulle förmodligen leda till flera signifikanta samband samt komplettera vår studies resultat.

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