Organisational ambidexterity in practice : a study of managerial work in manufacturing SMEs

Organisational ambidexterity in

practice: a study of managerial

work in manufacturing SMEs

Licentiate Thesis

Kristina Sollander

Jönköping University School of Engineering

Licentiate Thesis in Production Systems

Organisational ambidexterity in practice: a study of managerial work in manufacturing SMEs

Dissertation Series No. 051 © 2020 Kristina Sollander Published by

School of Engineering, Jönköping University P.O. Box 1026 SE-551 11 Jönköping Tel. +46 36 10 10 00 www.ju.se Printed by BrandFactory AB 2019 ISBN 978-91-87289-54-5

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!

! Figure 2.1. Work: task, activity and action

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Table 2.1. Definitions of exploitation and exploration

! !

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B?'(! ()5.1! 7%(! 3*&.53)/.! 5&./#! <&&*@%)/H! %! #/(/%#3?! 2#*L/3)! 5&./#)%8/&!%)!CT&8T2'&$!_&'@/#(')1A!<)(!25#2*(/!7%(!)*!./@/+*2!"I! 2#%3)'3/(!%&.!6#%,/7*#8(!)?%)!7*5+.!-/!2%#)'35+%#+1!7/++=(5')/.!)*!)?/! 3*&()#%'&)(!%&.!)?/!2#*-+/,(!6%3/.!-1!,%&56%3)5#'&$!9:;(!%&.!)?/#/-1!

<Q! !

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@=?! N4$4'&(C!(1,%4L%!',5!$'+834!

9'0! ,%&56%3)5#'&$! 9:;(! 7/#/! 3*&&/3)/.! )*! )?/! #/(/%#3?! 2#*L/3)! <&&*@%)/A! B?/(/! 3*,2%&'/(! 7/#/! (/+/3)/.! -%(/.! *&! )?/'#! $**.! 2/#6*#,%&3/(H!?%@'&$!7*#8/.!7')?!*2/#%)'*&(!',2#*@/,/&)(!%&.!&*7! /02#/(('&$! )?/'#! 7'++'&$&/((! )*! /&?%&3/! )?/'#! '&&*@%)'*&! 3%2%-'+')'/(A! M'@/!*5)!*6!)?/!('0!3*,2%&'/(!7/#/!(5-3*&)#%3)*#(A!M5#)?/#!3*,2%&1! 3?%#%3)/#'()'3(! %#/! +'()/.! '&! B%-+/! iAFA! B?/! ,%&56%3)5#'&$! 9:;(Q! ,%&%$/,/&)! )/%,(! 7/#/! )?/! *&/(! )?%)! 7/#/! ,%'&+1! '&@*+@/.! '&! )?/! #/(/%#3?!2#*L/3)H!%&.!)?/1!?*2/.!)*!-/!%-+/!)*!#/6'&/!)?/'#!'&&*@%)'*&! 3%2%-'+')'/(H! 6'&.'&$! 2#%3)'3%+! ',2+'3%)'*&(! )*! ',2+/,/&)! .5#'&$! %&.! %6)/#!)?/!)?#//=1/%#!.5#%)'*&!*6!)?/!2#*L/3)A!

<F! !

Table 3.1. Company descriptions

Y*)/4B?/!3*,2%&1!&%,/(!%#/!2(/5.*&1,(! u95-f4!(5-3*&)#%3)*#!

@=@! N4$4'&(C!8&1(4$$!

B?/! 2%#)! *6! )?/! #/(/%#3?! 2#*L/3)! )?%)! '(! 3%2)5#/.! '&! )?'(! )?/('(! 7%(! '&')'%)/.!'&!C%&5%#1!DEFG!%&.!/&./.!'&!R/3/,-/#!DEFhA!c/'&$!2%#)!*6!%! #/(/%#3?!2#*L/3)!?%(!')(!2#*(!%&.!3*&(A!<&!)?'(!3%(/H!')!*2/&/.!.**#(!)*! 3*,2%&'/(!%&.!2#*@'./.!)?/!2*(('-'+')1!*6!.'(35(('&$!)?/!,/)?*.*+*$1H! )?/!%&%+1('(!%&.!)?/!#/(5+)(!7')?!*)?/#!#/(/%#3?/#(H!2/#?%2(!)*!%!+%#$/#!

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

$)"4.7/,"& ;8G:AC=G34*DI?G:=7*

=2K37:=A2* CAI4=2E* =:3CG ;8G:AC=G34* :89234* C3:?II=7* 7ACDA232:G <?9:G*A9* 7ACDI3:3* D9A487:G*BA9* 5IA1*?24* B?2*GAI8:=A2G L32:=I?:=A2* ?24*B=93* D9A:37:=A2 ;8G:AC=G34* F=EFM* D93GG893* ?I8C=2=8C* 4=3*7?G:=2E* =:3CG ;8G:AC=G34* 78::=2E*=2* ?I8C=2=8C)* G:33I)* G:?=2I3GG*G:33I* ?24*DI?G:=7G H2"*)%$0,7%<: #%)I2/- N13432*O=2:392?:=A2? I*A8:93?7F* >=?* 78G:AC39GP QIA5?I ,89AD3)* RC39=7?)* RG=? N13432 N13432* O=2:392?:=A2? I*A8:93?7F* >=?* 78G:AC39GP N13432* O=2:392?:=A2? I*A8:93?7F* >=?* 78G:AC39GP 6%,&: 7.-/"#2): ,&4.-/)': N85;@*:A** H892=:893* ?24* R8:ACA:=>3* =248G:96 N85;@*:A** R8:ACA:=>3)* S649?8I=7* ?24*<8CD* ?24*CA:A9* =248G:96 N85;@*:A** R8:ACA:=>3* ?24*SAC3* 3I37:9A2=7G* =248G:96 .3?I*3G:?:3* ?24* ;A2G:987:=A2* =248G:96 N85;@*:A* R8:ACA:=>3)* T=G?5=I=:6* R=4)* +?7F=2396)* U3I37AC)* ?24*V8=I4=2E* =248G:96 N85;@*:A*:F3* T3B3273*?24* +34=7?I* U37F2AIAE6* =248G:96

<H! !

./$#//!)?%&!e?R!()5./&)(!7')?*5)!%&!m/0)/#&%+n!#/(/%#3?!2#*L/3)A!<)!%+(*! *66/#/.! )?/! 2*(('-'+')1! )*! 2#%3)'(/! .'66/#/&)! .%)%! 3*++/3)'*&! ,/)?*.(A! P?%)!'(!%#$5%-+/!'&!)?/(/!(/))'&$(!'(!?*7!,53?!)?/!e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i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igure 3.1. Timeline of the research process.

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hA!B?/!25#2*(/! *6! )?/! ()5.1! 7%(! )*! %.@%&3/! 2%()! )?/! ,%&%$/#(Q! 2/#3/2)'*&(! *6! ,%&%$/#'%+!7*#8!%&.!'&()/%.!6*35(!*&!)?/'#!%3)5%+!7*#8H!)?%)!'(H!?*7! J F M A M J J A S O N D J F M A M J S t e p I S t e p II S t e p III J A S O N 2 0 1 9 2 0 1 8 P a p e r I P a p e r II P a p e r III P a p e r IV

<I! !

,%&%$/#'%+! 7*#8! 7%(! 2/#6*#,/.! )?#*5$?! )%(8(! %&.! %3)'*&(A! M*#! %! )',/+'&/!*6!)?/!.%)%!3*++/3)'*&!2#*3/((H!(//!M'$5#/!iADA! !

!

Figure 3.2. Data collection process.

@=D! R'%'!(1334(%.1,!

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& ' ( ) ( & & ) * + , - & ' ( ) ( & *./0 1 *./0211 *./02111 (34/526789:2;<790: =7>0?@A26789:2;<790: #%253?<3/: B7<C:D702# '//5E?8C2:/::37@: *D?57F3@;2 ?@523@./<G3/F: B7<C:D702! 1@./<G3/F:

?J! !

Table 3.2. Data collection methods and included participants

3"4"#$ 5.672$8&-9,$:'&9;,$

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